Duty Manager, Gym Operations & Member Experience

JD Sports; Farnborough; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

JD Gyms is seeking a Duty Manager to oversee daily club operations and ensure a safe, welcoming experience for members. You will work with the management team to hit membership and commercial targets while maintaining high standards of service and safety.

You will lead by example, coaching colleagues, delivering outstanding member service, and upholding brand standards across the club. Flexibility for early mornings, evenings and weekends is required.

Qualifications

• Experience leading or supporting colleagues in a leisure, fitness, hospitality or customer-facing environment.
• Proven ability to deliver excellent member service and coach/develop colleagues.
• Experience contributing to membership growth and commercial performance.

Responsibilities

• Take responsibility for day-to-day operational running of the club, including opening and closing duties.
• Flexible hours including early mornings, evenings and weekends.
• Adhere to Health and Safety policies and company procedures.
• Maintain JD Gyms Brand Standard and cleanliness.
• Conduct regular safety checks and report defects.
• Support achievement of membership, revenue and commercial objectives.
• Identify opportunities to grow secondary revenue streams.

Skills

Team leadership

Customer service

Coaching colleagues

Member service excellence

Operational delivery

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking a Duty Manager to oversee daily club operations and ensure a safe, welcoming experience for members. You will work with the management team to hit membership and commercial targets while maintaining high standards of service and safety.

You will lead by example, coaching colleagues, delivering outstanding member service, and upholding brand standards across the club. Flexibility for early mornings, evenings and weekends is required.