Gym Operations Lead — Member Growth & Team Development

JD Gyms; Swindon; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Staff discount on JD Group and otherJD

Job summary

JD Gyms Swindon is seeking an Assistant General Manager to support the day-to-day operation of the club. You will work with the General Manager to uphold high standards, develop colleagues and drive membership and commercial targets.

You will lead a team of Fitness Coaches and General Assistants, deliver outstanding member service, ensure safety and cleanliness, and help create a positive working environment aligned with JD Gyms values.

Qualifications

• Experience leading and developing colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service and be an effective leader with the ability to support, coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor.
• Experience contributing to membership growth, commercial performance and achieving business objectives and co-ordinating local marketing activity as well as recruiting and managing a successful team.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.

Responsibilities

• Ensure adherence to Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks; report defects to ensure safe facilities.
• Recruit and manage a team of Fitness Coaches and General Assistants to cover daily operations.
• Hold regular team meetings to aid development and keep staff updated.
• Support achievement of membership, revenue and commercial targets.
• Drive and maximise secondary spending revenue.
• Ensure gym facilities and cleaners meet high cleanliness standards.
• Manage weekly banking to minimise wastage and variance.
• Uphold uniform standards across all staff.
• Deliver outstanding member service through positive, professional interactions.
• Create a positive, supportive working environment for colleagues.
• Represent JD Gyms values in all interactions.

Skills

Leadership

Customer service

Coaching

Team development

Education

Level 2 Gym Instructor

Job description

JD Gyms Swindon is seeking an Assistant General Manager to support the day-to-day operation of the club. You will work with the General Manager to uphold high standards, develop colleagues and drive membership and commercial targets.

You will lead a team of Fitness Coaches and General Assistants, deliver outstanding member service, ensure safety and cleanliness, and help create a positive working environment aligned with JD Gyms values.