Club Operations & Member Experience Lead

JD GROUP; Swindon; On-site; GBP 28,000 - 38,000; Full time

Job summary

JD Gyms Swindon is seeking an Assistant General Manager to support daily club operations alongside the General Manager. You will lead and coach the team, maintain high standards and deliver outstanding member experiences while driving commercial performance.

You will recruit and manage Fitness Coaches and General Assistants, deliver top service, and ensure clean, safe facilities. Experience in leisure or customer-focused settings is essential; Level 2 Gym Instructor qualification required.

Qualifications

• Experience leading teams in leisure, fitness, hospitality or customer-focused environments.
• Strong commitment to member service and a capable leader who coaches and develops colleagues.
• Qualified to Level 2 Gym Instructor or higher.

Responsibilities

• Ensure compliance with Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain JD Gyms Brand Standard.
• Conduct safety checks and address defects to keep facilities safe.

Skills

Leadership

People development

Member service

Coaching

Safety policy

Education

Level 2 Gym Instructor

Job description

JD Gyms Swindon is seeking an Assistant General Manager to support daily club operations alongside the General Manager. You will lead and coach the team, maintain high standards and deliver outstanding member experiences while driving commercial performance.

You will recruit and manage Fitness Coaches and General Assistants, deliver top service, and ensure clean, safe facilities. Experience in leisure or customer-focused settings is essential; Level 2 Gym Instructor qualification required.