Gym Operations Lead: Member Experience & Growth

JD GROUP; Chester; On-site; GBP 26,000 - 32,000; Full time

Job summary

JD Gyms in Chester seeks a Duty Manager to support daily club operations, uphold high standards, and ensure members have a safe, welcoming experience. You will work with the management team to hit membership and revenue targets while keeping the club running efficiently and in line with JD Gyms standards.

You will lead or support staff, perform safety checks, manage opening/closing duties, promote exceptional member service, and help grow secondary revenue streams, all while maintaining

Qualifications

• Experience leading or supporting a team in leisure, fitness, hospitality or customer-facing roles.
• Strong commitment to delivering excellent member service with coaching ability.
• Must hold Level 2 Gym Instructor certification.

Responsibilities

• Oversee day-to-day club operations and opening/closing duties.
• Maintain JD Gyms safety, cleanliness and brand standards.
• Support membership growth, revenue and commercial objectives.
• Deliver outstanding member service through positive, professional interactions.
• Lead and develop colleagues to uphold high service levels.

Skills

Team leadership

Member service

Health & Safety awareness

Customer-focused

Operational excellence

Education

Level 2 Gym Instructor

Job description

JD Gyms in Chester seeks a Duty Manager to support daily club operations, uphold high standards, and ensure members have a safe, welcoming experience. You will work with the management team to hit membership and revenue targets while keeping the club running efficiently and in line with JD Gyms standards.

You will lead or support staff, perform safety checks, manage opening/closing duties, promote exceptional member service, and help grow secondary revenue streams, all while maintaining