Gyms Duty Manager - Chester

JD Gyms; Chester; On-site; GBP 21,000 - 27,000; Full time

Job summary

JD Gyms in Chester is seeking a Duty Manager to support daily club operations and uphold high standards of safety, cleanliness, and member experience. You will work with the management team to help achieve membership and commercial goals and ensure the club runs efficiently.

The role requires leading or supporting colleagues in a leisure or customer-focused setting, with a Level 2 Gym Instructor qualification and a strong commitment to service excellence.

Qualifications

• Experience leading or supporting colleagues in leisure, fitness, hospitality, or customer-focused environments.
• Must be qualified to at least Level 2 Gym Instructor.
• Proven track record in helping membership growth and commercial performance.

Responsibilities

• Oversee day-to-day club operations, including opening and closing duties; flexible hours as needed.
• Lead or support team to deliver outstanding member service and maintain JD Gyms standards.
• Conduct regular health, safety and maintenance checks; report defects promptly to keep facilities safe.

Skills

Team leadership

Customer service

Commercial awareness

Education

Level 2 Gym Instructor

Job description

Role overview: As a Duty Manager, you will play an important role in supporting the day-to-day operation of the club. You will help maintain high operational standards, support colleagues and ensure members receive a safe, welcoming and positive experience during every visit. Working closely with the wider management team, you will contribute to achieving membership and commercial objectives while ensuring the club operates efficiently, safely and in line with JD Gyms standards. Responsibilities:

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required. Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs. Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to. Responsible for adhering to and maintaining the JD Gyms Brand Standard. Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Support the achievement of membership, revenue and commercial objectives. Identify and support opportunities to grow secondary revenue streams. Ensure the gym facility is maintained to a high standard of cleanliness. Support General Assistants in maintaining high cleanliness standards across all areas of the club. Maintain professional appearance and uniform standards across the team in line with company expectations. Deliver outstanding member service through positive and professional interactions. Help create a positive, supportive and engaging environment for colleagues and contracted personnel. Undertake any other reasonable duties, projects or meetings as required. Represent JD Gyms values and standards in all interactions with members and colleagues.
• Skills and Experience: Experience leading or supporting colleagues within a leisure, fitness
  hospitality or customer-focused environment. Demonstrates a strong commitment to delivering excellent member service and has the ability to support, coach and develop colleagues. Must be qualified to at least Level 2 Gym Instructor Experience contributing to membership growth, commercial performance, local marketing initiatives and team development. Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.
  Want to work for JD Gyms? Of course you do! We are an exciting, award winning gym chain that is quickly expanding across the UK and taking the sector by storm. We invest in fitting out our clubs to create top quality, stylish environments for our members. Excellent class timetables and robust on the ground teams are a key part in delivering our outstanding fitness offering, so we are always on the lookout for fresh talent.