Gym Operations Lead & Member Experience

JDGYMS; East Kilbride; On-site; GBP 26,000 - 34,000; Full time

Job summary

JD Gyms is seeking a manager to drive the operational running of the gym with a strong focus on customer service and leadership. You will open/close the site, support a growing membership base, and oversee safety, cleanliness, and brand standards.

The role requires early mornings, weekdays, and weekend work, with a focus on achieving sales targets and leading a team to deliver exceptional member experiences.

Qualifications

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have experience driving sales and coordinating local marketing activity while managing a successful team.

Responsibilities

• Responsible for the operational running of the gym at all times.
• Open and close site as required by operational hours.
• Work mornings, evenings, and weekends as needed.
• Adhere to Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain JD Gyms Brand Standard and ensure safety checks are conducted regularly.
• Aim to achieve all sales and membership targets and maximise secondary spend revenue.
• Ensure cleanliness and oversee in-house cleaners and uniform standards.
• Deliver outstanding member service and be an ambassador for JD Gyms.

Skills

Management experience

Customer service leadership

Sales drive

Team management

Influence and motivation

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking a manager to drive the operational running of the gym with a strong focus on customer service and leadership. You will open/close the site, support a growing membership base, and oversee safety, cleanliness, and brand standards.

The role requires early mornings, weekdays, and weekend work, with a focus on achieving sales targets and leading a team to deliver exceptional member experiences.