Gym Operations Manager & Member Experience Leader

JD Sports Fashion; Cumbernauld; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff Discount on JD Group

Personal development opportunities

Job summary

JD Gyms is seeking a dynamic Gym Manager to lead the day-to-day operations and inspire a growing membership base. You will work alongside the General Manager to uphold brand standards, drive sales, and deliver outstanding member experiences.

This role requires a proven track record in leisure management, a passion for customer service, and the ability to coach a team to achieve targets while maintaining the highest safety and cleanliness standards.

Qualifications

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have experience driving sales and helping to co-ordinate local marketing activity as well as managing a successful team.
• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function

Responsibilities

• Responsible for the operational running of the gym at all times.
• Opening and closing site when required due to operational hours of the business.
• Aim to achieve all sales and membership targets that are set.
• Drive and maximise secondary spend revenue.
• Maintain the gym facility to the highest standard of cleanliness and manage cleaning hours.
• Ensure uniform standards are adhered to by all team members.

Skills

Management experience

Customer service oriented

Team leadership

Sales & local marketing coordination

Leisure industry experience

Fitness industry knowledge

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking a dynamic Gym Manager to lead the day-to-day operations and inspire a growing membership base. You will work alongside the General Manager to uphold brand standards, drive sales, and deliver outstanding member experiences.

This role requires a proven track record in leisure management, a passion for customer service, and the ability to coach a team to achieve targets while maintaining the highest safety and cleanliness standards.