General Manager - Elite Gym Club, Growth & Member Experience

JD Gyms; Southampton; On-site; GBP 55,000 - 75,000; Full time

Job summary

JD Gyms in the United Kingdom seeks a General Manager to lead a bustling club, drive membership growth and commercial success, and create a positive environment for colleagues and members while maintaining safety and high standards of fitness facility presentation.

You will coach, inspire and manage teams, align local initiatives with business objectives and deliver exceptional member experiences across the site.

Qualifications

• Experience leading teams and managing operations within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service.
• Experience contributing to membership growth, commercial performance, local marketing initiatives and business objectives.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.
• Experience recruiting, supporting and developing colleagues.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging working environment for colleagues.
• To always be an ambassador of JD Gyms.

Job description

JD Gyms in the United Kingdom seeks a General Manager to lead a bustling club, drive membership growth and commercial success, and create a positive environment for colleagues and members while maintaining safety and high standards of fitness facility presentation.

You will coach, inspire and manage teams, align local initiatives with business objectives and deliver exceptional member experiences across the site.