Club General Manager: Lead Growth & Exceptional Member Experience

JD Gyms

Southampton

On-site

GBP 42,000 - 60,000

Full time

8 days ago

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Job summary

JD Gyms Southampton is seeking a General Manager to lead the club’s operations, drive membership growth and commercial success while delivering exceptional member experiences. You will coach Fitness Coaches and General Assistants, oversee safety checks, bank duties and daily standards to ensure a safe, welcoming environment.

The role requires a track record in people leadership, driving revenue, and delivering high‑quality service in a leisure or customer‑focused setting.

Qualifications

Experience leading teams and managing operations within a leisure, fitness, hospitality or customer‑focused environment.
Strong commitment to delivering excellent member service and achieving objectives.
Experience contributing to membership growth, commercial performance and local marketing initiatives.
Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer‑focused environment.
Experience recruiting, supporting and developing colleagues.

Responsibilities

Adhere to Health and Safety Employee Policy and Brand Standard; conduct safety checks and report defects.
Recruit and manage Fitness Coaches and General Assistants to ensure daily operations.
Lead team meetings, drive sales and membership targets, maximise secondary revenue.
Maintain cleanliness standards and proper banking, ensuring cost control and profitability.
Deliver outstanding member service and foster a positive, engaging working environment.