Lux Spa Supervisor: Lead & Elevate Guest Experience

The Celtic Collection; Ultra Pontem; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Career development

Discounted stays across Celtic Manor

Food & beverage discounts

Discounted leisure membership

Employee wellbeing support services

NEST pension scheme

Social Club

Staff recognition events

Monthly/annual recognition awards

Job summary

The Celtic Collection is seeking an experienced Spa Supervisor to lead day-to-day operations of our Forum Spa and Ocius Treatment Rooms at Celtic Manor Resort. You will ensure luxury guest care, uphold five-star treatment standards and coach a high-performing team of spa therapists to deliver excellence.

Working with the Spa Management team, you will drive service delivery, manage bookings and stock, and maintain impeccable facilities, safety, and compliance across all spa activities.

Qualifications

• Previous experience as a Senior Spa Therapist or Spa Supervisor in luxury settings.
• Strong leadership, coaching and team development capabilities.
• Excellent guest care, communication and interpersonal skills.
• Experience managing bookings, stock control and spa operations.

Responsibilities

• Support the daily operation of the Forum Spa and Ocius Treatment Rooms.
• Lead by example in delivering exceptional guest experiences and treatment standards.
• Motivate, coach and support Spa Therapists to maximise performance and service delivery.
• Conduct treatments to brand and company standards.
• Assist with rota management, bookings, stock control and administration.
• Ensure treatment rooms and spa facilities are presented to the highest standards.
• Handle guest feedback professionally to ensure satisfaction.
• Support team briefings, training and development initiatives.
• Assist with achieving departmental targets and objectives.
• Act as a key contact within the spa and support management in leadership tasks.
• Ensure compliance with health & safety, hygiene and operational procedures.

Skills

Leadership & coaching

Guest care excellence

Communication skills

Organisational skills

Education

Beauty Therapy qualification (Level 3 or equivalent)

Job description

The Celtic Collection is seeking an experienced Spa Supervisor to lead day-to-day operations of our Forum Spa and Ocius Treatment Rooms at Celtic Manor Resort. You will ensure luxury guest care, uphold five-star treatment standards and coach a high-performing team of spa therapists to deliver excellence.

Working with the Spa Management team, you will drive service delivery, manage bookings and stock, and maintain impeccable facilities, safety, and compliance across all spa activities.