Guest Services Supervisor – Elevate Hospitality Experience

Delta Hotels by Marriott Newcastle; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott Discount Card

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Delta Hotels by Marriott Newcastle is seeking a proactive Guest Services professional to lead daily operations at our front desk and guest services team. You will supervise reception staff, manage check-ins/outs, and ensure exceptional guest experiences in a fast-paced hotel environment.

The role offers opportunities for training and development within Marriott's global network, plus a benefits package and a supportive team culture focused on service excellence.

Qualifications

• Minimum 1 year of experience in a customer service role.
• Experience in hospitality is preferred.
• Strong communication and teamwork skills.

Responsibilities

• Oversee daily guest services operations and ensure smooth service.
• Train and supervise guest service staff to maintain high standards.
• Coordinate check-ins and check-outs with accuracy and efficiency.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain cleanliness and organization of guest service areas.
• Ensure safety, hygiene, and quality standards are followed.
• Maintain accurate records of guest interactions and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance experiences.
• Collaborate with other departments to fulfil guest requests.

Skills

Customer service

Staff training

Communication

Team leadership

Job description

Delta Hotels by Marriott Newcastle is seeking a proactive Guest Services professional to lead daily operations at our front desk and guest services team. You will supervise reception staff, manage check-ins/outs, and ensure exceptional guest experiences in a fast-paced hotel environment.

The role offers opportunities for training and development within Marriott's global network, plus a benefits package and a supportive team culture focused on service excellence.