Guest Services Receptionist / Reservations Advisor

Cofton Holidays; Exeter; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free gym and leisure facilities

Employee rewards and discounts

Company pension scheme

Wellbeing support (24/7)

Job summary

Cofton Country Holidays Ltd. is seeking a Guest Services Receptionist / Reservations Advisor in Exeter. This full-time, permanent role offers 40 hours per week and a pay rate of £13.00 per hour (dependent on age and experience).

You will support guests through pre-arrival communications, reservations, check-ins, activity bookings and post-holiday support. Join a coastal workplace in South Devon with a welcoming team and opportunities to develop within an independent business.

Qualifications

• Experience in a guest-facing role is beneficial.
• Strong communication and organisational skills required.
• Ability to handle enquiries and bookings efficiently.

Responsibilities

• Welcome guests on arrival and check them in/out.
• Handle accommodation reservations via multiple channels.
• Provide information on facilities, activities and local attractions.
• Respond to guest enquiries with a proactive, solution-minded approach.
• Maintain accurate guest records across booking systems.
• Collaborate with hotel teams to ensure a seamless stay.

Skills

Customer service

Communication

Organisational skills

Problem solving

Education

Experience in similar role (advantage)

Tools

Reservation systems

Job description

Guest Services Receptionist / Reservations Advisor

Full Time | Permanent | 40 Hours per Week
£13.00 per hour (dependent on age and experience)

If you love helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to hear from you.

You will support every stage of the guest journey, including pre-arrival communications, reservations, check-ins, activity bookings, guest enquiries, and post-holiday support.

• Deliver a warm and professional welcome to guests on arrival.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle accommodation reservations via telephone, email, online channels and in person.
• Respond promptly and professionally to guest enquiries, requests and feedback.
• Provide information about park facilities, accommodation options, activities and local attractions.
• Assist guests with activity bookings and on-site services.
• Review and process online bookings.
• Maintain accurate guest records across multiple booking and reservation systems.
• Resolve guest issues and complaints with empathy, professionalism and a solution-focused approach.
• Work closely with Accommodation, Maintenance, Leisure and Housekeeping teams to ensure a seamless guest experience.
• Support the administration of guest communications before, during and after stays.
• Promote park facilities, activities and additional services where appropriate.
• Maintain knowledge of local attractions, events and tourism opportunities.
• Contribute to social media and guest information updates where required.
• Consistently look for opportunities to exceed guest expectations and create memorable experiences.
• Uphold Cofton Holidays' values and standards while helping to create a positive atmosphere for guests and colleagues alike.

About You

• A beautiful coastal workplace in South Devon.
• A supportive and welcoming team environment.
• Opportunities to develop and progress within a successful independent business.
• Competitive pay.
• Free use of our state-of-the-art gym and leisure facilities.
• Employee rewards, recognition schemes and discounts.
• 24/7 mental and physical wellbeing support, including free counselling services.
• Complimentary team breakfasts and wellbeing initiatives.
• Discounts on food, drink, holidays, personal training sessions and fitness classes.
• Company pension scheme.
• Refer-a-Friend rewards programme.
• Free uniform.
• Free on-site parking.

Guest Services Receptionist / Reservations Advisor

Experience of working in a similar role would be an advantage.