Guest Services & Reservations Advisor | Coastal Devon

Cofton Country Holidays Ltd.; Exeter; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free gym and leisure facilities

Employee rewards and discounts

Company pension scheme

Wellbeing support (24/7)

Job summary

Cofton Country Holidays Ltd. is seeking a Guest Services Receptionist / Reservations Advisor in Exeter. This full-time, permanent role offers 40 hours per week and a pay rate of £13.00 per hour (dependent on age and experience).

You will support guests through pre-arrival communications, reservations, check-ins, activity bookings and post-holiday support. Join a coastal workplace in South Devon with a welcoming team and opportunities to develop within an independent business.

Qualifications

• Experience in a guest-facing role is beneficial.
• Strong communication and organisational skills required.
• Ability to handle enquiries and bookings efficiently.

Responsibilities

• Welcome guests on arrival and check them in/out.
• Handle accommodation reservations via multiple channels.
• Provide information on facilities, activities and local attractions.
• Respond to guest enquiries with a proactive, solution-minded approach.
• Maintain accurate guest records across booking systems.
• Collaborate with hotel teams to ensure a seamless stay.

Skills

Customer service

Communication

Organisational skills

Problem solving

Education

Experience in similar role (advantage)

Tools

Reservation systems

Job description

Cofton Country Holidays Ltd. is seeking a Guest Services Receptionist / Reservations Advisor in Exeter. This full-time, permanent role offers 40 hours per week and a pay rate of £13.00 per hour (dependent on age and experience).

You will support guests through pre-arrival communications, reservations, check-ins, activity bookings and post-holiday support. Join a coastal workplace in South Devon with a welcoming team and opportunities to develop within an independent business.