Receptionist

Parkdean Resorts; Cartmel Fell; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme

50% staff discount on holidays

25% discount for friends & family

30% team member discount on park goods

Partnership discounts with brands

Job summary

Parkdean Resorts is seeking a friendly Receptionist to join our Guest Experience team across our UK parks. You’ll greet guests, assist with check-ins and provide first-class information to ensure a smooth, memorable stay.

Ideal candidates will have hospitality or guest-facing experience, strong IT skills for bookings, and the flexibility to work weekends and evenings. Join Parkdean Resorts and be the heart of the park.

Qualifications

• Experience in receptionist or guest-facing role.
• Strong customer service skills.
• Clear, calm communication in all situations.
• Proficient with booking and admin systems.
• Flexible to work weekends, evenings and bank holidays.

Responsibilities

• Provide a warm, friendly welcome to all guests.
• Be the first point of contact for enquiries – in person, by phone and email.
• Assist with check-ins and check-outs and daily reception duties.
• Share information to enhance guests' stay and promote park services.
• Coordinate with park teams to resolve queries quickly.

Skills

Customer service

Hospitality experience

Communication

IT literacy

Organisation

Weekend flexibility

Tools

Booking systems

Administrative software

Job description

Be the warm welcome that sets the tone for an unforgettable holiday. We're looking for a friendly, organised and customer-focused Receptionist to join our Guest Experience team, supporting guests from the moment they arrive to the moment they leave.

If you love helping people, enjoy working in a fast-paced environment and take pride in delivering amazing service, this could be the perfect role for you.

As a receptionist, you'll be at the heart of our guest experience. You'll create a professional, welcoming environment and be a key point of contact for guest enquiries. From smooth check-ins to helpful recommendations, you'll help ensure every guest enjoys a seamless and memorable stay.

What you will be doing...

• Provide a warm, friendly and professional welcome to all guests.
• Act as the first point of contact for enquiries – face‑to‑face, by phone and via email.
• Use guest feedback and insight to help improve service and overall park performance.
• Support check‑ins, check‑outs and all daily reception duties.
• Ensure guests receive accurate information, support and guidance during their stay.
• Promote services, facilities and activities based on guest needs to enhance their holiday and increase revenue.
• Keep all admin tasks up to date, including bookings, arrivals, departures, cash reconciliation and filing.
• Work closely with Accommodation, Maintenance, Security and other park teams to resolve queries quickly.
• Report maintenance, safety or operational issues promptly to the right team.

About you...

• Experience in a receptionist, guest experience or customer‑facing role.
• Strong customer service skills – ideally gained in hospitality, leisure or tourism.
• Confidence communicating clearly and calmly in all situations.
• Excellent IT skills with experience using booking and administrative systems.
• A positive, organised and guest focused approach.
• Flexibility to work weekends, evenings and bank holidays.

So, why Parkdean Resorts?

Well, besides the one‑of‑a‑kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks – we've got your back when it comes to training.
• You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support – because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile – it's understanding the value of every moment. Because it's not just what we do, it's who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [e-mail].