Holiday Park Reception Supervisor

Crealy Theme Park & Resort; United Kingdom; On-site; GBP 15,911 - 22,661; Full time

Benefits offered by this job

Friends & Family passes

Discounted tickets

Flexible shifts

Career development opportunities

Job summary

Crealy Theme Park & Resort is seeking enthusiastic individuals for a customer service role. Responsibilities include assisting the Resort Manager, training new staff, and ensuring guest satisfaction. The role requires working fixed hours of 8:00am to 8:00pm, including weekends and holidays.

Salary is up to £14.00 per hour based on experience, with perks such as friends and family passes and career development opportunities. Proof of right to work in the UK is necessary.

Qualifications

• Experience in leadership roles preferably in customer service.
• Ability to communicate clearly with team members and guests.
• Knowledge of health and safety procedures.

Responsibilities

• Assist the Resort Manager and the Reception Team.
• Train and mentor new team members.
• Provide operational support throughout the day.
• Manage guest feedback and complaints.
• Coordinate group bookings and special events.

Skills

Customer service

Leadership

Communication

Health and safety compliance

Job description

At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it! We’re looking for enthusiastic, customer-focused individuals with experience leadership skills to join us in a unique role.

Your main duty will be assisting the Resort Manager and the Reception Team to ensure the highest level of services and front of house assistance and over all guest satisfaction. There will be various shifts, but you must be able to work between the hours of 8:00am and 8:00pm when the reception and campsite shop will be open.

About the Role

• Effectively train and mentor all new team members, ensuring all documentation is well recorded and filed
• Provide hands‑on, front line operational support throughout the day
• Provide clear and positive communication to all team members, guests and other company stakeholders
• To ensure all health and safety procedures are being correctly followed
• Monitor guest feedback and act accordingly
• Always demonstrate a high level of customer service
• Help to ensure all parkwide marketing materials are accurate, up‑to‑date and well presented
• Complete opening and closing checklists of the main admissions area in full, including close‑down of tills, ambient music and lighting and emptying bins
• Maintaining compliance in health and safety, GDPR and cash handling procedures within the Guest Experience remit.
• To ensure that department personnel are observing the company’s policies and procedures
• Have a good knowledge of all systems and procedures used within the department, so that you can give decisive direction and troubleshoot issues in a timely manner
• Help to co‑ordinate group bookings and special events
• Communicate any changes to the daily schedule with guests, including ride closures and show cancellations
• Provide ‘immediate service recovery’ for guest complaints
• Effective management of lost property
• Assist in ‘lost child’ procedures
• Implement the company’s ‘accessibility’ policy
• Actively work to maintain high levels of morale and engagement within the Guest Services team
• Other duties as required for the Operation of the Business

• Creating welcome packs and distributing accommodation keys Directing guests to their allocated accommodation
• Providing accurate and informative information of services and facilities offered
• Upselling and offering additional services to benefit our guest needs and experience
• Deal with guest issues in a prompt, friendly and professional manner
• Serving guests in our campsite shop

The Details

• Pay: Up to £14.00 per hour (depending on experience)
• Hours: Fixed Term, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance, - As this is a multi‑departmental role the chosen candidate must be free between 8:00am and 8:00pm (Rotas are done in advance)
• Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
• Start dates: Various throughout the year—apply now for immediate or future opportunities.
• Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.

Why Join Us?

If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you!