Property Services Coordinator

Forge Holiday Group Ltd; Kingswear; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual bonus scheme

Generous holiday allowance

Extra holiday days

Birthday day off

Volunteer days

Health and wellbeing platform

Enhanced parental leave

Pension scheme

Staff discounts on stays

Training & development opportunities

24/7 mental health support

Employee savings scheme

Long service awards

Job summary

Coast and Country Cottages is seeking a Property Services Coordinator in Dartmouth, Devon. You’ll manage properties, support housekeepers, liaise with owners, and assist the Managed Service Team during busy periods.

An on-call rota is required with additional pay; travel may be needed and a car and valid licence are essential. The role offers 37.5 hours per week, Monday to Saturday, with Wednesday and Sunday off.

Qualifications

• Full UK driving licence.
• Strong customer service skills.
• Basic property maintenance/DIY knowledge.
• Excellent negotiation, problem-solving, and organisational skills.
• Contractor management experience and ability to build strong relationships.
• IT literate – confident with MS Office and internal databases.

Responsibilities

• Build and maintain strong relationships with cleaners, suppliers, and property owners.
• Recruit, train, and manage self-employed housekeepers and maintenance contractors.
• Ensure properties are cleaned and maintained to standard, conducting visits as needed.
• Support the Property Services HUB and assist with cleaning or maintenance when required.
• Monitor performance, provide feedback, and act on NPS results for continuous improvement.
• Participate in the out-of-hours emergency callout rota as needed.

Skills

Full UK driving licence

Customer service

Property maintenance/DIY knowledge

Negotiation skills

Organisational skills

Contractor management

IT literacy

Tools

MS Office

Internal databases

Job description

Join theCoast and Country Cottages team- Creating special memories inDevon

• Salary:£24,784.50 per annum
• Hours: 37.5 per week, Monday to Saturday 9am-5.30pm with a Wednesday and Sunday as days off (+ on call).
• Location: Our friendly Dartmouthoffice

About the Role:

We’re looking for a Property Services Coodinator to join our Coast and Country Cottages team. You’ll manage properties, support housekeepers, liaise with owners, and make sure every guest has a flawless stay. During busy times, you’ll also jump in with the Managed Service Team to keep everything running smoothly.

As part of the team, you’ll also join our on-call rota covering an out of hoursemergency phone with additonal payment provided for this duty. Due to the travel included, access to a car and valid driving licenceis essential.

What You’ll Do:

• Build and maintain strong relationships with cleaners, suppliers, and property owners
• Recruit, train, and manage self-employed housekeepers and maintenance contractors
• Ensure properties are cleaned and maintained to standard, conducting visits as needed
• Support the Property Services HUB and assist with cleaning or maintenance when required
• Monitor performance, provide feedback, and act on NPS results for continuous improvement
• Participate in the out-of-hours emergency callout rota as needed

If you’re organised, proactive, and love giving great service, this role is for you!

What You’ll Bring

• Full UK driving licence
• Strong customer service skills
• Basic property maintenance/DIY knowledge
• Excellent negotiation, problem-solving, and organisational skills
• Contractor management experience and ability to build strong relationships
• IT literate – confident with MS Office and internal databases

Bonus points if you’ve got holiday let or hospitality experience, know the local area well, and have experience seeing work orders through from start to finish.

Who Are Coast and Country Cottages?

Coast & Country Cottages is a holiday letting agency, marketing and managing over 450 holiday homes across the stunning South Devon coast and countryside. Whether you’re looking to stay in the harbour towns of Salcombe or Dartmouth, in the fishing villages of Hope Cove and Thurlestone, or on the breath-taking Start Bay coastline, we have a range of South Devon holiday homes to suit your requirements.

Why You’ll Love Working With Us

At Coast and Country Cottages & Sykes, we believe in doing right by our people:

• Annual bonus schemelinked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Access toSpark, our health and wellbeing platform.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.