Guest & Owner Experience Coordinator - Hoburne Park

Hoburne Ltd; Christchurch; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Competitive pay

Hoburne benefits platform

Hoburne Team Card 50% off Food & Drink

Free Hoburne Golf Club membership

Discounts on holidays

Access to leisure facilities on all aH

Employee Assistance Programme (EAP)

Enhanced Parental leave

Job summary

Hoburne Park is seeking a Guest & Owner Experience Co-Ordinator to join our team in the UK. The role focuses on delivering exceptional reception services, managing owner accounts, handling aftersales processes, supporting the sales team, and providing essential administrative assistance to ensure smooth operations across our parks.

You will greet guests, manage bookings and payments, and maintain accurate records, while maintaining a strong emphasis on face-to-face communication and service

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing, payments, and account management.
• Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.

Responsibilities

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Skills

Receptionist experience

Administrative skills

Financial understanding

Microsoft Office

Park management systems

Tools

Park management software

Job description

Hoburne Park are looking for a Guest & Owner Experience Co-Ordinator to join their team

The successful applicant will benefit from:

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Club
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C's apply)
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.

Key responsibilities;

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Key Skills and Qualifications:

• The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing, payments, and account management.
• Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.

This is a permanent role, offering 30 hours per week. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish.
The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.

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