Receptionist

Sun, Inc.; Uldale; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discount on holidays

Restaurant discounts

Life Insurance

Vision and eye care vouchers

Employee assistance programme

Gym discounts

Referral schemes

Pension scheme

Job summary

Park Holidays UK is seeking a Receptionist to be the first point of contact for guests, delivering exceptional customer service in a fast-paced holiday park environment. You’ll greet guests, manage reservations, provide park information, and handle payments with a friendly, professional approach.

The role involves coordinating with the Holiday Sales Manager, using Park Vision for admin tasks, and upselling upgrades while maintaining a welcoming reception.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus and a friendly, approachable manner.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as advised.
• Provide information on park activities, facilities and local services.
• Provide an efficient reservations service to all residents.
• Book guests on arrival and relay park information to them.
• Operate the park telephone system efficiently.
• Prepare Welcome Packs and manage keys to guest accommodation.
• Operate the Park mobile radio system.
• Process payments for holidays or owners' accounts and issue receipts.
• Keep the office and reception area clean at all times.
• Open and process post as required.
• Make outgoing sales calls to upsell extended stays and upgrades.
• Contact hire fleet guests to chase payment per company policy.

Skills

Communication skills

Customer service

Organizational skills

Teamwork

Job description

Compensation: £26,436 Per Annum
Weekly Hours: 40

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

Job Duties

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide an information service on all park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
• Efficiently operate the Park telephone system.
• Complete all Welcome Packs with corresponding programs, membership cards etc.
• Issue and control all keys to guest accommodation.
• Operate the Park mobile radio system.
• Take payment for holidays or caravan owners' accounts and issue receipts.
• Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upselling extended stays and upgrades.
• Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Requirements

• Strong communication and interpersonal skills
• A passion for customer service and a friendly, approachable manner
• Good organisational skills and attention to detail
• Ability to work independently and as part of a team
• Previous reception or front-of-house experience is desirable but not essential
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

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