Reception Team Member and Accommodation Co-ordinator

Herdwick Croft Holiday Park; Hemel Hempstead; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Living Wage Foundation accreditation

Holiday discounts

Birthday leave

Paid volunteering leave

Mental health support

Employee Assistance Programme

Death in Service Cover

Job summary

Lovat Parks Limited is seeking a Reception Team Member and Accommodation Co-ordinator at Herdwick Croft. You will welcome guests and owners, manage bookings, and coordinate linen, inventory and accommodation readiness to ensure smooth operations and exceptional guest experiences.

This permanent, full-time role offers 40 hours per week and £13.45 per hour, with 5 days per week including evenings, and Sundays and Tuesdays as rest days. Start date is to be confirmed.

Qualifications

• Customer-focused, with a friendly and professional demeanor.
• Organised and detail-oriented in a fast-paced environment.
• Experience handling bookings, inventory and hospitality operations.

Responsibilities

• Be the first point of contact for guests and owners, delivering a welcoming and professional experience throughout their stay.
• Complete pre-arrival calls, arrival messages and respond promptly to guest and owner enquiries.
• Manage holiday bookings and support reception operations, particularly during busy changeover periods.
• Plan, prepare and coordinate linen packs for accommodation changeovers, ensuring all units are ready for arriving guests.
• Monitor linen, inventory and accommodation stock levels, identifying future requirements and placing efficient orders when needed.
• Ensure all accommodation units are correctly equipped with the required inventory and assist with preparing new accommodation for guest use.
• Record maintenance, cleaning and repair requirements accurately and ensure issues are handed over to the appropriate team for action.
• Work collaboratively across reception, accommodation and maintenance to maintain high standards throughout the park.

Skills

Guest service

Organised

Stock management

Communication

IT literacy

Administrative skills

Job description

Job title: Reception Team Member and Accommodation Co-ordinator

Pay: £13.45 per hour

Contract: Permanent

Hours: 40 hours per week

Days: 5 days per week (Sunday and Tuesday rest days) including evenings

Start Date: To be confirmed

Live In: Not available with this role

Do you thrive in a role where no two days are the same? As our Reception Team Member and Accommodation Co-ordinator, you'll combine outstanding guest service with the organisation and planning that keeps our accommodation operation running smoothly. From welcoming guests and managing bookings to coordinating linen, inventory and accommodation readiness, you'll play a vital role in creating exceptional experiences at Herdwick Croft.

Benefits of being part of Lovat Parks

• Competitive pay – we are proud to be an accredited member of the Living Wage Foundation
• Holiday discounts – 50% off holidays for team members and 20% off for family and friends
• Birthday leave – enjoy your birthday off to celebrate and relax
• Paid volunteering leave – take paid leave to participate in volunteering activities, allowing you to give back to the community
• Mental health support – access to mental health first aiders and resources to ensure you have the support you need
• Employee Assistance Programme – access to a range of advice across all areas of life, and exclusive retail discounts
• Death in Service Cover

Anyone who joins our team is part of a story that’s still being written and can play their part in something special.

What will you do?

• Be the first point of contact for guests and owners, delivering a welcoming and professional experience throughout their stay
• Complete pre-arrival calls, arrival messages and respond promptly to guest and owner enquiries
• Manage holiday bookings and support reception operations, particularly during busy changeover periods
• Plan, prepare and coordinate linen packs for accommodation changeovers, ensuring all units are ready for arriving guests
• Monitor linen, inventory and accommodation stock levels, identifying future requirements and placing efficient orders when needed
• Ensure all accommodation units are correctly equipped with the required inventory and assist with preparing new accommodation for guest use
• Record maintenance, cleaning and repair requirements accurately and ensure issues are handed over to the appropriate team for action
• Work collaboratively across reception, accommodation and maintenance to maintain high standards throughout the park

What are we looking for?

We are looking for an organised and customer-focused individual who enjoys balancing administrative responsibilities with delivering excellent guest experiences. You'll be proactive, adaptable and able to manage competing priorities in a busy holiday park environment.

The ideal candidate will:

• Have excellent customer service and communication skills
• Be highly organised with strong attention to detail and the ability to plan ahead
• Be confident managing stock, inventory and ordering processes
• Have good IT and administrative skills
• Be able to work independently whilst maintaining strong working relationships with team members across different departments and external contractors
• Take ownership of issues, ensuring they are accurately recorded and communicated to the relevant team
• Previous experience within the holiday park, hospitality or accommodation sector would be advantageous but is not essential

About us

Lovat Parks, established in 2017, is the UK's first B Corp certified holiday park group, dedicated to sustainable and responsible tourism.

Our core values are:

• We care: We create a culture of warmth and welcome, where everyone has a voice.
• We commit to great quality and service: Our guests and owners expect the best, and our team members are proud to deliver it. We set out to do things differently.
• We create a better tomorrow: We believe in business as a force for good; we respect the environment and protect the future through our actions and decisions.
• We build lasting relationships: We value our communities, holidaymakers, owners, team, and neighbours. We encourage and listen to their feedback.

Our parks are designed to help guests connect with nature, offering unique experiences tailored to their individual natural settings.

We are committed to looking after people and the planet, creating special places that foster connections with people and the environment.

Our Commitment to Equality & Diversity

The company is an equal opportunity employer. We are committed to ensuring within the framework of the law that our workplaces are free from unlawful or unfair discrimination because of protected characteristics as defined by the Equality Act 2010.

We aim to ensure that our employees achieve their full potential, and that all employment decisions are taken without reference to irrelevant or discriminatory criteria.

IMEX Building575-599 Maxted RoadHemel HempsteadHertfordshireHP2 7DXUnited Kingdom