Guest Services Receptionist — Free Parking, Health Club

The QHotels Collection; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf including membership

Discounts across The QHotelsCollection

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking a customer‑focused receptionist to be the first friendly face guests meet. You’ll greet guests, assign rooms, process payments and handle general administrative duties with a professional, courteous manner.

You will resolve guest enquiries and complaints to ensure satisfaction during every stay. The role requires energy, teamwork and the ability to multitask in a busy hospitality environment.

Qualifications

• Experience in a customer-facing role and delivering high-quality service.
• Strong communication and interpersonal skills with guests.
• Ability to stay calm under pressure and handle multiple tasks.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Process payments and manage general administrative duties.
• Resolve guest enquiries and complaints to ensure satisfaction throughout their stay.

Skills

Customer service

Guest handling

Conflict resolution

Multitasking

Time management

Tools

POS system

Job description

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking a customer‑focused receptionist to be the first friendly face guests meet. You’ll greet guests, assign rooms, process payments and handle general administrative duties with a professional, courteous manner.

You will resolve guest enquiries and complaints to ensure satisfaction during every stay. The role requires energy, teamwork and the ability to multitask in a busy hospitality environment.