Bar Team Member – Guest-Driven Service + Perks

Dunston Hall Hotel, Spa & Golf Resort; Norwich; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across golf including green/

Discounts across The QHotelsCollection

Family & Friends discounts

Training & course fees

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Green Tourism Bronze accreditation

Job summary

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking staff for Food & Beverage service across the hotel, ensuring guest satisfaction and adherence to brand standards. You will learn pricing, promotions and guest guidance to maximise sales.

The property offers a 4* experience with leisure facilities, a golf course, dining options, and ongoing learning and development opportunities. This role includes regular guest contact and teamwork across departments.

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service.
• Good time management and organisational skills.
• Ability to work under pressure.

Responsibilities

• You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met.
• You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Skills

Exceptional guest service

Customer service

Time management

Organisational skills

Ability to work under pressure

Job description

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking staff for Food & Beverage service across the hotel, ensuring guest satisfaction and adherence to brand standards. You will learn pricing, promotions and guest guidance to maximise sales.

The property offers a 4* experience with leisure facilities, a golf course, dining options, and ongoing learning and development opportunities. This role includes regular guest contact and teamwork across departments.