Guest Experience Specialist - Free Parking & Health Club Access

Dunston Hall Hotel, Spa & Golf Resort; Norwich; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Free health club

Golf discounts

QHotels discounts

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Résumé du poste

Dunston Hall Hotel, Spa & Golf Resort in Norwich is a 4* property with 166 bedrooms, a premium golf course, multiple dining options, and extensive leisure facilities including a gym, pool and spa. This role focuses on delivering outstanding guest service at check-in, during the stay, and at checkout.

You will greet guests, handle payments, and perform admin duties, ensuring every guest leaves satisfied and ready to return to this notable QHotels collection venue.

Qualifications

• Passion for customer service.
• Have worked in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsabilités

• Greet guests and be the first impression on arrival at the hotel.
• Assign rooms, take payments, and perform general administrative duties.
• Ensure all guest inquiries and complaints are handled in a friendly and professional manner to maintain satisfaction.

Description du poste

Dunston Hall Hotel, Spa & Golf Resort in Norwich is a 4* property with 166 bedrooms, a premium golf course, multiple dining options, and extensive leisure facilities including a gym, pool and spa. This role focuses on delivering outstanding guest service at check-in, during the stay, and at checkout.

You will greet guests, handle payments, and perform admin duties, ensuring every guest leaves satisfied and ready to return to this notable QHotels collection venue.