Guest Experience Concierge (Reception)

The Greenbank Hotel - Reception; Falmouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Shared tips

Full training

Growth opportunities

Staff discount

Pension contributions

Charity initiatives

Staff rewards

Job summary

The Greenbank Hotel is seeking a friendly, organised Receptionist for a full-time role in Falmouth. You will welcome guests, manage check-ins/check-outs and handle enquiries, ensuring high standards of service across our four hotels in the Cornwall collection.

Ideal candidates will bring hospitality experience, strong communication and IT skills, and enjoy working as part of a team to deliver excellent guest experiences. 30-40 hours per week, five days over seven.

Qualifications

• Previous reception, hospitality or customer service experience is desirable.
• Friendly, approachable and confident when communicating with guests.
• Strong organisational skills and attention to detail.
• Good communication and IT skills.
• Reliable, professional and able to work well as part of a team.

Responsibilities

• Welcome guests and provide a warm, friendly and professional service.
• Manage guest check-ins, check-outs and reservations.
• Handle telephone calls, emails and guest enquiries.
• Assist with guest requests and resolve any issues promptly.
• Process payments and maintain accurate guest records.
• Communicate effectively with other hotel departments to ensure a smooth guest experience.
• Provide information about hotel facilities, services and local attractions.
• Maintain a tidy and welcoming reception area.
• Follow company procedures and maintain high standards of service.

Skills

Customer service

Communication

Organisation

IT skills

Job description

The Greenbank Hotel is seeking a friendly, organised Receptionist for a full-time role in Falmouth. You will welcome guests, manage check-ins/check-outs and handle enquiries, ensuring high standards of service across our four hotels in the Cornwall collection.

Ideal candidates will bring hospitality experience, strong communication and IT skills, and enjoy working as part of a team to deliver excellent guest experiences. 30-40 hours per week, five days over seven.