Receptionist

The Greenbank Hotel - Reception; Falmouth; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Shared tips

Full training

Growth opportunities

Staff discount

Pension contributions

Charity initiatives

Staff rewards

Résumé du poste

The Greenbank Hotel is seeking a friendly, organised Receptionist for a full-time role in Falmouth. You will welcome guests, manage check-ins/check-outs and handle enquiries, ensuring high standards of service across our four hotels in the Cornwall collection.

Ideal candidates will bring hospitality experience, strong communication and IT skills, and enjoy working as part of a team to deliver excellent guest experiences. 30-40 hours per week, five days over seven.

Qualifications

• Previous reception, hospitality or customer service experience is desirable.
• Friendly, approachable and confident when communicating with guests.
• Strong organisational skills and attention to detail.
• Good communication and IT skills.
• Reliable, professional and able to work well as part of a team.

Responsabilités

• Welcome guests and provide a warm, friendly and professional service.
• Manage guest check-ins, check-outs and reservations.
• Handle telephone calls, emails and guest enquiries.
• Assist with guest requests and resolve any issues promptly.
• Process payments and maintain accurate guest records.
• Communicate effectively with other hotel departments to ensure a smooth guest experience.
• Provide information about hotel facilities, services and local attractions.
• Maintain a tidy and welcoming reception area.
• Follow company procedures and maintain high standards of service.

Connaissances

Customer service

Communication

Organisation

IT skills

Description du poste

About us

The Cornwall Hotel Collection is a locally owned group of four distinctive hotels, each with its own character, history and sense of place. It is united by heartfelt Cornish hospitality and the people who bring it to life, from The Alverton in Truro and The Atlantic on Newquay's dramatic north coast, to The Greenbank and The Falmouth, two of the town's icons for generations.

We're proud of our heritage, passionate about great food and drink, and committed to creating memorable experiences. Just as importantly, we want our hotels to be great places to work, where people can feel part of the team, develop their skills and build a career in hospitality.

We are looking for a friendly and organised Receptionist to join the team at The Greenbank on a full-time basis. This role would suit someone who enjoys working with people, takes pride in providing great service and can stay organised.

Please note this role is a full time position, 30-40 hours per week, working 5 over 7 days a week.

Responsibilities

• Welcome guests and provide a warm, friendly and professional service.
• Manage guest check-ins, check-outs and reservations.
• Handle telephone calls, emails and guest enquiries.
• Assist with guest requests and resolve any issues promptly.
• Process payments and maintain accurate guest records.
• Communicate effectively with other hotel departments to ensure a smooth guest experience.
• Provide information about hotel facilities, services and local attractions.
• Maintain a tidy and welcoming reception area.
• Follow company procedures and maintain high standards of service.

Requirements

• Previous reception, hospitality or customer service experience is desirable.
• Friendly, approachable and confident when communicating with guests.
• Strong organisational skills and attention to detail.
• Good communication and IT skills.
• Reliable, professional and able to work well as part of a team.
• Able to remain calm and helpful when handling guest queries or busy periods.
• A genuine interest in hospitality and providing excellent customer service.

Benefits

• 100% shared tips
• Full training
• Opportunities to grow and progress within our collection
• Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool) across our four hotels
• Company Pension Contributions
• The chance to participate in charity fundraisers and environmental initiatives
• Staff rewards and parties