Guest Services Reception Host & Concierge

UK Mission Enterprise; Old Woking; On-site; GBP 18,000 - 23,000; Full time

Job summary

UK Mission Enterprise is seeking a proactive receptionist to warmly welcome clients and staff, manage calls, and coordinate mail and deliveries. You will ensure security protocols are followed, issue passes, and maintain the visitor book.

The role requires proven receptionist experience, familiarity with switchboard operations, and competence in Microsoft Office and general office machinery. Flexibility to cover at other locations is expected.

Qualifications

• Proven experience as a receptionist.
• Experience with switchboard operations.
• Proficient in Microsoft Office and Internet usage.
• Familiarity with operating various office machines.
• Formal qualifications relevant to the role are desirable.

Responsibilities

• Welcome and assist clients, guests and staff upon arrival.
• Adhere to security procedures, including issuing passes and maintaining visitor book.
• Answer and direct incoming calls efficiently.
• Manage and distribute incoming mail and handle outgoing mail processes.
• Receive and notify staff of package deliveries promptly.
• Coordinate courier collections and other delivery services.
• Maintain a clean and organised reception area.
• Provide administrative support as needed.
• Cover reception duties at other locations as required.
• Any tasks or responsibilities as requested by management within scope of position.

Skills

Reception experience

Call handling

Administrative support

Education

Relevant formal qualifications desirable

Tools

Microsoft Office

Office equipment

Job description

• Welcome and assist clients, guests, and staff upon arrival.
• Adhere to security procedures, including issuing passes and maintaining the visitor book.
• Answer and direct incoming calls efficiently.
• Manage and distribute incoming mail and handle outgoing mail processes.
• Receive and notify staff of package deliveries promptly.
• Coordinate courier collections and other delivery services.
• Maintain a clean and organised reception area.
• Provide administrative support as needed.
• Cover reception duties at other locations as required.
• Any tasks or responsibilities as requested by management within the scope of the position.
  Proven experience as a receptionist.
• Experience with switchboard operations.
• Proficient in Microsoft Office and Internet usage.
• Familiarity with operating various office machines.
• Formal qualifications relevant to the role are desirable.