Workplace Concierge

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mitie Cleaning & Hygiene Services in Birmingham is seeking a professional Corporate Receptionist to join our building team. You will manage reception, administration, and secretarial duties, handle calls and emails, and ensure smooth visitor flow with badge access and mail distribution.

We value a friendly, professional, IT-literate individual who can prioritise workloads, maintain a tidy reception, assist with emergencies, and support the Guest Services team day-to-day to deliver a welcoming

Qualifications

• Experience in reception, administrative or secretarial duties.
• Excellent customer service and communication skills.
• IT-literate with ability to use office software and access-control systems.

Responsibilities

• Provide high-quality support across reception and guest services, including concierge and administration.
• Manage access points, visitor passes, mail distribution, and phone/email inquiries.
• Open/close procedures, building security, and emergency procedures as required.

Skills

Reception experience

Customer service

IT literacy

Access control

Tools

Fob access systems

Job description

Better places, thriving communities.

Better places, thriving communities.

We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in. You will help facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of fob access systems. You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.

As a Corporate Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include opening and closing the building, maintaining building security, managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more.

We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.

Job Objectives And Responsibilities

The ultimate goal of the Workplace Host is to support the leadership team in delivering contractual service requirements, exceeding expectations and creating a memorable workplace experience for everyone who works in or visits the building. The role requires a warm, professional and engaging approach, with a focus on delivering Signature brand standards, supporting day‑to‑day service delivery and contributing positively to the Guest Services team. The Workplace Host should be ready to step in where needed, take ownership of tasks and go above and beyond to support visitors, colleagues and clients.

• Provide high-quality support across a range of Guest Services and Workplace Experience responsibilities, including reception, concierge, workplace coordination, meeting and event support, administration and operational support.


• Maintain service continuity by confidently supporting agreed locations, adapting to local site processes and helping the team respond to operational priorities.