Corporate Receptionist

Mitie Group plc.; Medham; On-site; GBP 23,000 - 32,000; Full time

Job summary

Mitie Group plc. is seeking a professional Receptionist to deliver a high standard of guest service in a corporate office environment.

You will be the first point of contact for clients, visitors, and colleagues, ensuring a friendly, efficient welcome and smooth front-desk operations. Key duties include managing reception duties, handling calls, coordinating room bookings, supporting travel arrangements, and maintaining accurate records.

Qualifications

• Proven experience delivering high-quality customer service.
• Previous reception, hospitality, customer service, or administrative experience preferred.
• Experience working in a professional office or corporate environment is desirable.
• Knowledge of desk booking systems is advantageous but not essential.

Responsibilities

• Deliver an exceptional guest experience with a professional and welcoming service.
• Act as central point of contact for clients, visitors, contractors, and service providers.
• Manage reception duties: visitor registration, security passes, and travel requirements.
• Operate the switchboard and direct enquiries.
• Manage shared inboxes and respond to emails professionally.
• Coordinate meeting room, desk, and collaboration space bookings.
• Arrange taxis, shuttle services, travel tickets, and related enquiries.
• Handle guest and customer enquiries and escalate when needed.
• Maintain records, reports, databases, and electronic filing accurately.
• Manage post, couriers, and related administrative processes.
• Support audit activities through documentation preparation.
• Build relationships with clients and stakeholders; understand requirements.
• Keep knowledge of local amenities, transport, parking, hotels, and restaurants.

Skills

Customer service

Reception

Microsoft Office

Communication skills

Tools

Outlook

Word

Excel

Job description

Accountabilities and Key Activities

• Deliver an exceptional guest experience, ensuring all visitors receive a professional and welcoming service.
• Act as the central point of contact for clients, visitors, contractors, and service providers.
• Manage reception duties, including visitor registration, issuing security passes, and arranging transport requirements.
• Operate the switchboard, answer calls promptly, and direct enquiries appropriately.
• Manage shared inboxes and respond to emails professionally and efficiently.
• Coordinate meeting room, desk, and collaboration space bookings using the relevant booking systems.
• Arrange taxis, shuttle services, travel tickets, and general travel-related enquiries.
• Handle guest and customer enquiries, resolving issues where possible or escalating appropriately.
• Process and maintain records, reports, databases, and electronic filing systems accurately.
• Manage incoming and outgoing post, couriers, and associated administrative processes.
• Support audit activities through the collation and preparation of required documentation.
• Build and maintain positive relationships with clients and stakeholders, understanding individual requirements and expectations.
• Maintain knowledge of local amenities, transport links, parking, hotels, and restaurants to support customer enquiries.
• Work collaboratively with colleagues to ensure a seamless and consistent service.
• Identify opportunities to improve processes, systems, and administrative efficiency.
• Adhere to all company policies, procedures, security requirements, and grooming standards.
• Provide flexible support across the wider site team and undertake any other reasonable duties as required.

What We Are Looking For Qualifications and Experience

• Proven experience delivering high-quality customer service.
• Previous reception, hospitality, customer service, or administrative experience preferred.
• Experience working in a professional office or corporate environment is desirable.
• Knowledge of desk booking systems is advantageous but not essential.
• Competent in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience handling multiple priorities in a busy environment.

Personal Attributes

• Professional, approachable, and customer-focused.
• Well-presented, adhering to company appearance and grooming standards.
• Organised with strong attention to detail.
• Able to prioritise workload and manage competing demands effectively.
• Flexible and adaptable in response to changing business needs.
• Confident interacting with stakeholders at all levels.
• Committed to continuous learning and development, including undertaking additional training where required.