Guest Services Reception Host & Concierge (Permanent)

UK Mission Enterprise Limited; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

UKME, based in London, seeks a reliable receptionist to welcome clients, manage calls, handle mail, and support daily admin tasks across UK sites. You will ensure secure access, maintain the visitor book, and coordinate deliveries to keep reception efficient and professional.

The role requires prior experience as a receptionist, proficiency with MS Office, and a willingness to assist across locations as needed.

Qualifications

• Proven experience as a receptionist.
• Adept at handling switchboard operations.
• Proficient in Microsoft Office and Internet usage.
• Familiarity with operating various office machines.
• Formal qualifications relevant to the role are desirable.

Responsibilities

• Welcome and assist clients, guests, and staff upon arrival.
• Adhere to security procedures, including issuing passes and maintaining the visitor book.
• Answer and direct incoming calls efficiently.
• Manage and distribute incoming mail and handle outgoing mail processes.
• Receive and notify staff of package deliveries promptly.
• Coordinate courier collections and other delivery services.
• Maintain a clean and organised reception area.
• Provide administrative support as needed.
• Cover reception duties at other locations as required.
• Any tasks or responsibilities as requested by management within the scope of the position.

Skills

Receptionist experience

Switchboard operations

MS Office & Internet

Office machines familiarity

Desirable qualifications

Education

Formal qualifications relevant to the role (desirable)

Tools

Microsoft Office

Job description

Key Responsibilities:

• Welcome and assist clients, guests, and staff upon arrival.
• Adhere to security procedures, including issuing passes and maintaining the visitor book.
• Answer and direct incoming calls efficiently.
• Manage and distribute incoming mail and handle outgoing mail processes.
• Receive and notify staff of package deliveries promptly.
• Coordinate courier collections and other delivery services.
• Maintain a clean and organised reception area.
• Provide administrative support as needed.
• Cover reception duties at other locations as required.
• Any tasks or responsibilities as requested by management within the scope of the position.

Knowledge and Skills:

• Proven experience as a receptionist.
• Experience with switchboard operations.
• Proficient in Microsoft Office and Internet usage.
• Familiarity with operating various office machines.
• Formal qualifications relevant to the role are desirable.

UKME is an organisation dedicated to providing a 6 star quality private concierge service to exclusive VIP Clients, across the areas of property maintenance, in-house recruitment, procurement, finance, IT and human resources services. Based in London but providing services the length and breadth of the United Kingdom, UKME is continuously available for its clients, 24 hours a day, 365 days a year. Not only does UKME provide its clients with first class chauffeuring, housekeeping and operational services, but it also gives them high quality technical support, essential in today’s high tech world. UKME only recruits and employs the highest calibre of staff and has a strong network of strategic partners and suppliers that it uses to deliver high quality services and solutions to its clients. At UKME, we have a "can do" attitude to every request from our clients, no matter how unique or challenging.