Guest Services Manager — Flexible Hours & 28 Days Holiday

Sandman Hotel Group; Crawley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday per annum

Flexible schedule

Pension

Team rates

Hotel discounts

Training Programme

Education & Skills Development Reimb.

Job summary

The Sandman Signature Gatwick Hotel is seeking a Guest Service Manager for our 151-bedroom Three Bridges property, near Crawley. The role focuses on delivering outstanding hospitality, managing guest arrivals, reservations, and enquiries while leading a service-minded team.

We value a dynamic, flexible personality who aims to exceed expectations and grow within the hospitality industry. Shifts include early/late hours, weekends, and bank holidays.

Qualifications

• Experience in guest services or frontline hospitality roles.
• Strong interpersonal and problem-solving skills.
• Ability to stay calm under pressure and manage conflicts.

Responsibilities

• Manage guest arrivals and departures with a welcoming approach.
• Cashiering duties and handling reservations/telephone queries.
• Provide information and assistance to guests as required.
• Ensure the front desk operates smoothly and supports service excellence.
• Resolve guest issues promptly with flexibility and care.

Skills

Customer service

Communication

Teamwork

Flexibility

Attention to detail

Job description

The Sandman Signature Gatwick Hotel is seeking a Guest Service Manager for our 151-bedroom Three Bridges property, near Crawley. The role focuses on delivering outstanding hospitality, managing guest arrivals, reservations, and enquiries while leading a service-minded team.

We value a dynamic, flexible personality who aims to exceed expectations and grow within the hospitality industry. Shifts include early/late hours, weekends, and bank holidays.