Guest Service Agent/Duty Manager

Sandman Hotel Group; Newcastle upon Tyne; Presencial; GBP 20.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

28 days holiday per annum (pro rota)

Pension

Free Parking on shift

Growth opportunities

Dedicated Training Programme

Team, Friends and Family hotel rates

Referral Bonus £250+

Complimentary nights stays (UK/Ireland

Descripción de la vacante

Sandman Signature Newcastle Hotel is seeking a Guest Service Agent with Duty Manager responsibilities to welcome guests and oversee front desk operations. You will ensure seamless check-in/check-out, answer inquiries, and coordinate with hotel departments to enhance stays.

Ideal candidates bring supervisory exposure or a proactive, guest-focused attitude, excellent communication, and flexibility to work evenings, weekends, and holidays.

Formación

• Previous supervisory experience preferred but not essential; friendly and welcoming attitude essential.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Enthusiastic and proactive approach to problem-solving.
• Customer-focused mindset with passion for guest experiences.
• Proficiency in using computer systems and software for check-in/out procedures.
• Flexibility to work evenings, weekends and holidays.

Responsabilidades

• Welcome guests with a friendly, professional demeanor to create a positive first impression.
• Check-in and check-out guests efficiently with accurate information.
• Handle guest inquiries, requests and concerns promptly and courteously.
• Assist guests with local attractions, dining options and hotel facilities.
• Process reservations and room assignments with attention to guest preferences.
• Coordinate with other departments to fulfil guest requests and enhance stays.
• Maintain a neat front desk area and ensure confidentiality of guest information.
• Demonstrate a customer-centric attitude and exceed guest expectations.
• Collaborate with team to ensure smooth front desk operations.
• Supervise and lead the front desk team on shift as Duty Manager.

Conocimientos

Leadership

Customer service

Communication

Organization

Problem-solving

Flexible shifts

Check-in/out systems

Herramientas

PMS software

Descripción del empleo

Join Our Team as a Guest Service Agent - Duty Manager at Sandman Signature Newcastle Hotel!

Are you passionate about creating exceptional guest experiences? Do you have a friendly and welcoming personality that puts guests at ease? If so, we have an exciting opportunity for you to be a part of the guest service team at Sandman Signature Newcastle Hotel.

About Us:

At Sandman Signature Newcastle Hotel, we are committed to providing our guests with a warm and memorable stay. Our hotel is renowned for its contemporary comfort, stylish design, and convenient location. We pride ourselves on delivering a welcoming atmosphere that captures the spirit of Newcastle.

Position: Guest Service Agent - Duty Manager, (16 Hours minimum)

Job Overview:

As a Guest Service Agent, you will be the first point of contact for our valued guests. Your role is crucial in setting the tone for their experience at our hotel. You will provide outstanding service from the moment they arrive, ensuring their needs are met, questions are answered, and concerns are addressed with a genuine smile.

Responsibilities:

• Welcome guests with a friendly and professional demeanor, creating a positive first impression.
• Check-in and check-out guests efficiently, ensuring accurate information and a seamless experience.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Assist guests in navigating the hotel's facilities and services, providing recommendations for local attractions and dining.
• Process reservations and room assignments with attention to detail and guest preferences.
• Coordinate with other hotel departments to fulfil guest requests and enhance their stay.
• Maintain a neat and organized front desk area, ensuring all guest information is confidential and secure.
• Demonstrate a customer-centric attitude, going above and beyond to exceed guest expectations.
• Collaborate with the team to ensure a smooth and efficient flow of operations.
• Uphold the highest standards of guest service, ensuring every guest feels valued and appreciated.
• Supervise and lead the front desk team while on shift as Duty manager.

Qualifications:

• Previous experience in a supervisory role within the hospitality industry is preferred but not essential; a friendly and welcoming attitude is a must!
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Enthusiastic and proactive approach to problem-solving.
• Customer-focused mindset with a genuine passion for creating memorable guest experiences.
• Proficiency in using computer systems and software for check-in/out procedures.
• Flexibility to work shifts, including evenings, weekends, and holidays.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 28 days holiday per annum (pro rota)
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America

If you thrive on making guests, feel valued and creating exceptional experiences, we invite you to join our team as a Guest Service Agent at Sandman Signature Newcastle Hotel. Be a key player in welcoming guests to our vibrant establishment and contribute to the lasting memories they take with them.

You must be legally entitled to work in UK to apply.