Part-Time Guest Experience Lead & Duty Manager

Sandman Hotel Group; Newcastle upon Tyne; On-site; GBP 20,000 - 32,000; Part time

Benefits offered by this job

28 days holiday per annum (pro rota)

Pension

Free Parking on shift

Growth opportunities

Dedicated Training Programme

Team, Friends and Family hotel rates

Referral Bonus £250+

Complimentary nights stays (UK/Ireland

Job summary

Sandman Signature Newcastle Hotel is seeking a Guest Service Agent with Duty Manager responsibilities to welcome guests and oversee front desk operations. You will ensure seamless check-in/check-out, answer inquiries, and coordinate with hotel departments to enhance stays.

Ideal candidates bring supervisory exposure or a proactive, guest-focused attitude, excellent communication, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Previous supervisory experience preferred but not essential; friendly and welcoming attitude essential.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Enthusiastic and proactive approach to problem-solving.
• Customer-focused mindset with passion for guest experiences.
• Proficiency in using computer systems and software for check-in/out procedures.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Welcome guests with a friendly, professional demeanor to create a positive first impression.
• Check-in and check-out guests efficiently with accurate information.
• Handle guest inquiries, requests and concerns promptly and courteously.
• Assist guests with local attractions, dining options and hotel facilities.
• Process reservations and room assignments with attention to guest preferences.
• Coordinate with other departments to fulfil guest requests and enhance stays.
• Maintain a neat front desk area and ensure confidentiality of guest information.
• Demonstrate a customer-centric attitude and exceed guest expectations.
• Collaborate with team to ensure smooth front desk operations.
• Supervise and lead the front desk team on shift as Duty Manager.

Skills

Leadership

Customer service

Communication

Organization

Problem-solving

Flexible shifts

Check-in/out systems

Tools

PMS software

Job description

Sandman Signature Newcastle Hotel is seeking a Guest Service Agent with Duty Manager responsibilities to welcome guests and oversee front desk operations. You will ensure seamless check-in/check-out, answer inquiries, and coordinate with hotel departments to enhance stays.

Ideal candidates bring supervisory exposure or a proactive, guest-focused attitude, excellent communication, and flexibility to work evenings, weekends, and holidays.