Assistant Reception Manager

Valor Hospitality Careers - UK; Gatwick; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Equal opportunities employer

Job summary

Holiday Inn London - Gatwick Airport is seeking an energetic Assistant Reception Manager to lead the front desk team, delivering a warm welcome and impeccable service from check-in to check-out.

You will coach and motivate staff, manage reservations, handle inquiries and billing, and liaise with other departments to promptly meet guest needs while upholding health and safety standards. Flexibility to work weekends and holidays is essential.

Qualifications

• Experience in a supervisory role within hospitality, preferably hotel reception.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with hotel management software (Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to stay calm under pressure and handle shifts including weekends/holidays.

Responsibilities

• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Handle guest inquiries, complaints, and special requests with professionalism.
• Oversee daily front desk operations for efficient procedures.
• Manage room reservations, cancellations, and modifications with accuracy.
• Handle billing, invoicing, and cash management following hotel policies.
• Liaise with other departments to meet guest needs promptly.
• Maintain front desk policies and health and safety compliance.

Skills

Team Leadership

Customer Service

Interpersonal Skills

Opera

PMS

Tools

Opera

PMS

Job description

Holiday Inn London - Gatwick Airport

Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.

As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.

Key Responsibilities

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Our ideal candidate will have

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanour.
• Flexibility to work various shifts, including weekends and holidays.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.