Guest Services Manager

Sandman Hotel Group; Crawley; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday per annum

Flexible schedule

Pension

Team rates

Hotel discounts

Training Programme

Education & Skills Development Reimb.

Descripción de la vacante

The Sandman Signature Gatwick Hotel is seeking a Guest Service Manager for our 151-bedroom Three Bridges property, near Crawley. The role focuses on delivering outstanding hospitality, managing guest arrivals, reservations, and enquiries while leading a service-minded team.

We value a dynamic, flexible personality who aims to exceed expectations and grow within the hospitality industry. Shifts include early/late hours, weekends, and bank holidays.

Formación

• Experience in guest services or frontline hospitality roles.
• Strong interpersonal and problem-solving skills.
• Ability to stay calm under pressure and manage conflicts.

Responsabilidades

• Manage guest arrivals and departures with a welcoming approach.
• Cashiering duties and handling reservations/telephone queries.
• Provide information and assistance to guests as required.
• Ensure the front desk operates smoothly and supports service excellence.
• Resolve guest issues promptly with flexibility and care.

Conocimientos

Customer service

Communication

Teamwork

Flexibility

Attention to detail

Descripción del empleo

The Sandman Signature Gatwick Hotel are looking to recruit a Guest Service Manager to join a fantastic team at the 4 star 151-bedroom establishment in Three Bridges, just 5 minutes away from Crawley City Center and within walking distance to Three Bridges Train Station.

We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry.

The hours of work are typically mixed with early and late shifts. Does include weekends & bank holidays.

Key responsibilities of this role include:

• To provide a warm, welcoming and friendly environment
• Management of guest arrivals and departures
• Cashiering duties
• To provide guests with information and assistance as required
• Reservations handling
• Telephone handling
• Luggage assistance
• Ensuring the premises are in operative condition and able to receive and serve guests with service excellence.
• Resolving any problem, a guest may face during his stay in the hotel, providing the maximum service possible always with a margin for flexibility.

The ideal candidate:

• Always delivers exceptional customer service in a professional manner
• Is personable and presentable
• Works well both as part of a team and on own initiative, and with a good level of common sense
• Has a keen eye for detail with the ability to find, trace and correct anomalies
• Is highly reliable and very flexible with working patterns
• Has a strong willingness to learn and is keen to develop and progress within the hospitality industry

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in UK to apply.