Guest Services Manager

Sandman Hotel Group; Crawley Down; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

28 days holiday per annum

Flexible schedule

Pension

Free Parking while on shift

Growth opportunities

Dedicated Training Programme

Team, Friends and Family hotel rates

Job summary

The Sandman Signature Gatwick Hotel is seeking a Guest Service Manager for its 4-star, 151-bedroom property in Three Bridges, near Crawley. The role demands a dynamic, flexible personality with a focus on exceeding guest expectations and learning within hospitality.

Shifts include early/late hours, weekends and bank holidays. Responsibilities include guest arrivals/departures, cashiering, information desk, reservations and handling telephone calls, plus ensuring the property is well-maintained

Qualifications

• Excellent customer service in a professional manner.
• Personable and presentable.
• Works well both as part of a team and on own initiative.
• Keen eye for detail with ability to trace and correct anomalies.
• Reliable and very flexible with working patterns.
• Willingness to learn and develop within hospitality.

Responsibilities

• Provide a warm, welcoming and friendly environment.
• Management of guest arrivals and departures.
• Cashiering duties.
• Provide guests with information and assistance as required.
• Reservations handling
• Telephone handling
• Luggage assistance
• Ensuring the premises are in operative condition and able to receive and serve guests with service excellence.
• Resolving any problem a guest may face during their stay with maximum service and flexibility.

Skills

Customer service excellence

Team player

Flexible schedule

Attention to detail

Reliability

Job description

The Sandman Signature Gatwick Hotel are looking to recruit a Guest Service Manager to join a fantastic team at the 4 star 151-bedroom establishment in Three Bridges, just 5 minutes away from Crawley City Center and within walking distance to Three Bridges Train Station. We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry. The hours of work are typically mixed with early and late shifts. Does include weekends & bank holidays.

Key responsibilities

• To provide a warm, welcoming and friendly environment
• Management of guest arrivals and departures
• Cashiering duties
• To provide guests with information and assistance as required
• Reservations handling
• Telephone handling
• Luggage assistance
• Ensuring the premises are in operative condition and able to receive and serve guests with service excellence.
• Resolving any problem, a guest may face during his stay in the hotel, providing the maximum service possible always with a margin for flexibility.

Ideal candidate

• Always delivers exceptional customer service in a professional manner
• Is personable and presentable
• Works well both as part of a team and on own initiative, and with a good level of common sense
• Has a keen eye for detail with the ability to find, trace and correct anomalies
• Is highly reliable and very flexible with working patterns
• Has a strong willingness to learn and is keen to develop and progress within the hospitality industry

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in UK to apply.

ABSOLUTELY NO PHONE CALLS PLEASE

PERKS

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America