Front Office Team Member

SmartRecruiters, Inc.; Greater London; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Discounted rates

Meals on duty

Free stays UK/NI

Friends & Family discounts

Food discounts

Pension

Health Insurance

Eye tests

Uniforms provided

Academy training

Career development

Planet 21 CSR

Job summary

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar is seeking a Reception Agent to warmly welcome guests from arrival to departure, ensuring a memorable stay. You will check-in/out, handle requests, and contribute to guest satisfaction.

The role requires fluent English, cash/card payments handling, and a proactive, guest-focused mindset. Morning or afternoon shifts available, with opportunities to upsell and promote hotel facilities.

Qualifications

• Experience in hospitality front desk operations.
• Proficient in handling payments (credit cards and cash).
• Fluency in English is required.
• Willing to work morning or afternoon shifts.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Respond to guest requests and resolve issues promptly.
• Process payments accurately and securely.
• Enroll guests in Accor Loyalty Membership.
• Promote hotel facilities and upsell services.

Skills

Guest service

Communication skills

Upselling

Problem solving

Fluency in English

Tools

Opera PMS

Job description

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing modern, stylish and innovative 12-storey hotel. The hotel is a very unique building resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Our promiseiscaring and impeccable service. We nurture real passion for service and achievement beyond limits.

Our missionistomake the impossible possible to realise your dreams.

Job Description

POSITION OVERVIEW

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

WHAT YOU WILL BE DOING:

Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service

Take the initiative to add a personalized experience

Dealing with payments (credit cards and cash)

Communicate with guests by email and on the phone

Willing to work morning or afternoon shifts according to the needs of the business

Enrol our guests in Accor Loyalty Membership

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel

Service focused personality is essential; experience is an asset

Dealing with guest complaints following Accor standards

Great communication with all departments

Making sure all important information is passed to the next shift and your colleagues

Assure the task list has been done

Being proactive in sorting-out problems

Working with Opera or related systems is a plus

Fluency in English

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Additional Information

PERKS FOR YOU:

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in the UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK