Guest Services Manager | Flexible Hours & Growth

Sandman Hotel Group; Crawley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday per annum

Pension

Free parking on shift

Staff discounts & rates

Training programme

Career growth opportunities

Complimentary nights

Job summary

The Sandman Signature Gatwick Hotel is seeking a Guest Service Manager to lead a 151-bedroom property in Three Bridges, near Crawley. You will supervise front-of-house operations, ensure a warm guest experience, and manage arrivals/departures with flexibility for weekend shifts.

Ideal candidates are customer-focused, personable, reliable, and proactive, with strong communication and problem-solving skills and a willingness to grow within hospitality. Competitive benefits apply.

Qualifications

• Delivers exceptional customer service in a professional manner.
• Team player with initiative and common sense.
• Keen eye for detail; able to trace and correct anomalies.
• Reliable and highly flexible with working patterns.

Responsibilities

• Provide a warm, welcoming environment for guests.
• Manage guest arrivals and departures.
• Handle cashiering duties and information requests.
• Process reservations and handle telephone inquiries.
• Assist guests with luggage and general guidance.
• Ensure premises are in operative condition to serve guests with excellence.
• Resolve issues promptly with a service-oriented mindset.

Skills

Customer service

Teamwork

Attention to detail

Reliability

Flexibility

Job description

The Sandman Signature Gatwick Hotel is seeking a Guest Service Manager to lead a 151-bedroom property in Three Bridges, near Crawley. You will supervise front-of-house operations, ensure a warm guest experience, and manage arrivals/departures with flexibility for weekend shifts.

Ideal candidates are customer-focused, personable, reliable, and proactive, with strong communication and problem-solving skills and a willingness to grow within hospitality. Competitive benefits apply.