Guest Services Manager | Flexible Hours & Growth

Sandman Hotel Group; Crawley Down; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

28 days holiday per annum

Flexible schedule

Pension

Free Parking while on shift

Growth opportunities

Dedicated Training Programme

Team, Friends and Family hotel rates

Job summary

The Sandman Signature Gatwick Hotel is seeking a Guest Service Manager for its 4-star, 151-bedroom property in Three Bridges, near Crawley. The role demands a dynamic, flexible personality with a focus on exceeding guest expectations and learning within hospitality.

Shifts include early/late hours, weekends and bank holidays. Responsibilities include guest arrivals/departures, cashiering, information desk, reservations and handling telephone calls, plus ensuring the property is well-maintained

Qualifications

• Excellent customer service in a professional manner.
• Personable and presentable.
• Works well both as part of a team and on own initiative.
• Keen eye for detail with ability to trace and correct anomalies.
• Reliable and very flexible with working patterns.
• Willingness to learn and develop within hospitality.

Responsibilities

• Provide a warm, welcoming and friendly environment.
• Management of guest arrivals and departures.
• Cashiering duties.
• Provide guests with information and assistance as required.
• Reservations handling
• Telephone handling
• Luggage assistance
• Ensuring the premises are in operative condition and able to receive and serve guests with service excellence.
• Resolving any problem a guest may face during their stay with maximum service and flexibility.

Skills

Customer service excellence

Team player

Flexible schedule

Attention to detail

Reliability

Job description

The Sandman Signature Gatwick Hotel is seeking a Guest Service Manager for its 4-star, 151-bedroom property in Three Bridges, near Crawley. The role demands a dynamic, flexible personality with a focus on exceeding guest expectations and learning within hospitality.

Shifts include early/late hours, weekends and bank holidays. Responsibilities include guest arrivals/departures, cashiering, information desk, reservations and handling telephone calls, plus ensuring the property is well-maintained