Guest Services Manager

Sandman Hotel Group; Crawley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday per annum

Pension

Free parking on shift

Staff discounts & rates

Training programme

Career growth opportunities

Complimentary nights

Job summary

The Sandman Signature Gatwick Hotel is seeking a Guest Service Manager to lead a 151-bedroom property in Three Bridges, near Crawley. You will supervise front-of-house operations, ensure a warm guest experience, and manage arrivals/departures with flexibility for weekend shifts.

Ideal candidates are customer-focused, personable, reliable, and proactive, with strong communication and problem-solving skills and a willingness to grow within hospitality. Competitive benefits apply.

Qualifications

• Delivers exceptional customer service in a professional manner.
• Team player with initiative and common sense.
• Keen eye for detail; able to trace and correct anomalies.
• Reliable and highly flexible with working patterns.

Responsibilities

• Provide a warm, welcoming environment for guests.
• Manage guest arrivals and departures.
• Handle cashiering duties and information requests.
• Process reservations and handle telephone inquiries.
• Assist guests with luggage and general guidance.
• Ensure premises are in operative condition to serve guests with excellence.
• Resolve issues promptly with a service-oriented mindset.

Skills

Customer service

Teamwork

Attention to detail

Reliability

Flexibility

Job description

The Sandman Signature Gatwick Hotel are looking to recruit a Guest Service Manager to join a fantastic team at the 4 star 151-bedroom establishment in Three Bridges, just 5 minutes away from Crawley City Center and within walking distance to Three Bridges Train Station.

We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry.

The hours of work are typically mixed with early and late shifts. Does include weekends & bank holidays.

Key responsibilities of this role include:

• To provide a warm, welcoming and friendly environment
• Management of guest arrivals and departures
• Cashiering duties
• To provide guests with information and assistance as required
• Reservations handling
• Telephone handling
• Luggage assistance
• Ensuring the premises are in operative condition and able to receive and serve guests with service excellence.
• Resolving any problem, a guest may face during his stay in the hotel, providing the maximum service possible always with a margin for flexibility.

The ideal candidate:

• Always delivers exceptional customer service in a professional manner
• Is personable and presentable
• Works well both as part of a team and on own initiative, and with a good level of common sense
• Has a keen eye for detail with the ability to find, trace and correct anomalies
• Is highly reliable and very flexible with working patterns
• Has a strong willingness to learn and is keen to develop and progress within the hospitality industry

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America

You must be legally entitled to work in UK to apply.