Night Auditor

Sandman Hotel Group; Newcastle upon Tyne; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday per annum

Pension

Team, Friends and Family hotel rates

Growth opportunities

Complimentary nights (X3)

Education & Skills Development Reimb

Job summary

The Sandman Signature Newcastle Hotel is recruiting for a Night Auditor to join a 170-bedroom, 4-star property in Newcastle City Centre. You will manage arrivals/departures, cashiering, reservations, and nightly reconciliations while delivering warm, professional service.

We seek a flexible, detail-oriented individual who thrives in hospitality, communicates well, and is keen to develop within the industry.

Qualifications

• Hospitality experience or training is beneficial.
• Strong customer service focus with professional demeanor.
• Willingness to work nights, weekends and bank holidays.

Responsibilities

• Greet guests and manage arrivals/departures.
• Handle cashiering duties and reconcile nightly revenue.
• Assist with reservations and guest information.
• Answer phone enquiries and provide information as required.
• Assist with luggage and security procedures as needed.
• Complete close of business date and other Night Audit procedures.

Skills

Customer service

Flexible working patterns

Attention to detail

Teamwork

Job description

The Sandman Signature Newcastle Hotel are looking to recruit a Night Auditor to join a fantastic team at the 4 star 170 bedroom establishment in Newcastle City Centre.

Are you a Night Owl?

We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry.

The hours of work are 32-40 hours per week, working four or five shifts over seven days, shift start and finish times are typically 22:45-07:15 and include weekends & bank holidays.

Key responsibilities of this role include:

• To provide a warm, welcoming and friendly environment
• Management of guest arrivals and departures
• Cashiering duties
• To provide guests with information and assistance as required
• Reservations handling
• Telephone handling
• Luggage assistance
• Reconciliation of payments, revenue streams & closing of business date, and the completion of all other Night Audit procedures
• Assist the Night Manager with security and in emergency situations
• All other duties as directed

The Ideal Candidate

• Always delivers exceptional customer service in a professional manner
• Is personable and presentable
• Works well both as part of a team and on own initiative, and with a good level of common sense
• Has a keen eye for detail with the ability to find, trace and correct anomalies
• Is highly reliable and very flexible with working patterns
• Has a strong willingness to learn and is keen to develop and progress within the hospitality industry

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 28 days holiday per annum Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America

You must be legally entitled to work in UK to apply.

We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.