Guest Experience Manager - Front Desk & F&B

Aimbridge; Bournemouth; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Hotel discounts

Staff meals on duty

Gym access

Flexible working

Training & leadership development

Employee assistance programme

Incentives

Career breaks

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Guest Services Manager in Bournemouth to lead the guest services team and ensure exceptional service throughout stays. You will oversee front desk operations, reservations, guest concerns, and coordinate with Food & Beverage.This role requires strong communication, leadership, and hotel software knowledge (PMS, CRM).

You will hire and train staff and implement service policies to uphold the hotel's reputation for outstanding guest experience.Join us for a

Qualifications

• Experience in hotel front office management and operations.
• Excellent communication and interpersonal skills.
• Ability to lead and develop front desk teams.

Responsibilities

• Oversee front desk operations to ensure smooth check-in/check-out and guest handling.
• Manage reservations and optimise occupancy and revenue.
• Handle guest complaints and resolve issues to protect guest satisfaction.
• Oversee Food & Beverage coordination with front-of-house operations.
• Hire, train, and develop front desk staff; implement guest service policies and procedures.

Skills

Front office management

Customer service

Staff leadership

CRM tools

PMS systems

Tools

PMS systems

Booking engines

CRM tools

Job description

Aimbridge Hospitality EMEA is seeking a Guest Services Manager in Bournemouth to lead the guest services team and ensure exceptional service throughout stays. You will oversee front desk operations, reservations, guest concerns, and coordinate with Food & Beverage.This role requires strong communication, leadership, and hotel software knowledge (PMS, CRM).

You will hire and train staff and implement service policies to uphold the hotel's reputation for outstanding guest experience.Join us for a