Workplace Host

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Mitie seeks a Workplace Host to own and elevate the Guest Services experience within the Client Suite. You will deliver a warm, polished, memorable welcome that reflects five-star standards, handling enquiries and coordinating facilities with a professional, guest-centric approach.

You will maintain readiness of spaces, assist visitors, and collaborate with teams to tailor recommendations and ensure smooth arrivals and departures. This role focuses on exemplary service and workplace engagement.

Qualifications

• Operate with a proactive, customer-first mindset and deliver a warm, polished welcome.
• Maintain a presentation-ready Client Suite and meeting room readiness.
• Provide clear, professional workplace support and inquiries handling.

Responsibilities

• Own the Guest Services experience within the Client Suite, delivering a five-star welcome.
• Maintain reception and visitor areas to high presentation standards.
• Log facilities and service requests and manage progress to completion.
• Coordinate with employees to guide them to services and amenities.
• Arrange taxis or onward travel as needed.
• Build rapport with frequent visitors and VIPs, tailoring recommendations.

Job description

Better places, thriving communities.

Workplace Host

Company name: Mitie

Job Title: Workplace Host

Reporting to: Workplace and Facilities Manager

Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Job Objectives And Responsibilities

You will own the Guest Services experience within the Client Suite, delivering a warm, polished and memorable welcome that reflects the standards of a five-star hotel and brings both the Client and Guest Services brands to life. Your personality, professionalism and natural hosting style will ensure every interaction feels personal, effortless and memorable.

• Maintain a welcoming, presentation-ready Client Suite, including meeting room readiness and confirmed hospitality requirements.
• Provide professional workplace support through enquiries, facilities requests, shared inboxes and clear communications.
• Anticipate needs, resolve issues and improve the experience, using sound judgement to prioritise visitor safety and live client requirements.

Experience:

• Operate under a “How Can I Help?” mindset, consistently providing proactive, attentive, and personalised service.
• Deliver a warm, polished and professional welcome within the Client Suite.
• Maintain reception, waiting and visitor areas to consistently high presentation standards.
• Represent the Client with professionalism, reflecting its culture, values and standards in every interaction.
• Provide a visible and approachable point of contact for workplace support.
• Respond professionally to enquiries and guide employees to the appropriate services, facilities and amenities.
• Deliver agreed workplace experience, wellbeing and employee engagement activities.
• Actively host and escort, offering visible and approachable presence while managing visitor flow to ensure a smooth arrival and departure.
• Build rapport with frequent visitors, senior stakeholders, and VIP guests, maintaining awareness of personal preferences and protocols.
• Provide informed recommendations on local restaurants, hotels, shopping, and cultural activities, tailoring suggestions to guest preferences.
• Arrange taxis, chauffeur services, or onward travel, ensuring seamless door-to-door journeys.

Process:

• Identify, report and monitor facilities, cleaning, technology and presentation issues through to resolution, providing first-line technology reporting only.
• Log facilities and service requests and manage progress through to completion, providing appropriate updates.
• Manage agreed shared workplace inboxes, ensuring timely triage, response, allocation and escalation.
• Maintain accurate records and report enquiries, requests, incidents and health and safety concerns through the agreed channels.
• Order and manage stocks of, stationery, IT peripherals, and other essential supplies.
• Maintain accurate records and provide daily forecasts to leadership on expected visitor numbers and special requirements.
• Administrative tasks and ad hoc reporting

Internal:

• Use feedback and recurring themes to identify improvement opportunities and elevate them to the appropriate customer representative.
• Prepare and distribute clear operational updates, employee notices and workplace communications.
• Produce professional workplace collateral, including posters, digital signage and awareness materials.
• Handle confidential information and sensitive enquiries with discretion and sound judgement.

Partnership:

• Build effective relationships with employees, hosts, Facilities Management and service partners to resolve issues promptly and deliver a coordinated workplace experience.
• Provide ad hoc cover and support to other work areas and teams
• Deputise in the absence of your Manager or similar supervisory position

Service: