Five-Star Workplace Host & Guest Experience Lead

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Mitie seeks a Workplace Host to own and elevate the Guest Services experience within the Client Suite. You will deliver a warm, polished, memorable welcome that reflects five-star standards, handling enquiries and coordinating facilities with a professional, guest-centric approach.

You will maintain readiness of spaces, assist visitors, and collaborate with teams to tailor recommendations and ensure smooth arrivals and departures. This role focuses on exemplary service and workplace engagement.

Qualifications

• Operate with a proactive, customer-first mindset and deliver a warm, polished welcome.
• Maintain a presentation-ready Client Suite and meeting room readiness.
• Provide clear, professional workplace support and inquiries handling.

Responsibilities

• Own the Guest Services experience within the Client Suite, delivering a five-star welcome.
• Maintain reception and visitor areas to high presentation standards.
• Log facilities and service requests and manage progress to completion.
• Coordinate with employees to guide them to services and amenities.
• Arrange taxis or onward travel as needed.
• Build rapport with frequent visitors and VIPs, tailoring recommendations.

Job description

Mitie seeks a Workplace Host to own and elevate the Guest Services experience within the Client Suite. You will deliver a warm, polished, memorable welcome that reflects five-star standards, handling enquiries and coordinating facilities with a professional, guest-centric approach.

You will maintain readiness of spaces, assist visitors, and collaborate with teams to tailor recommendations and ensure smooth arrivals and departures. This role focuses on exemplary service and workplace engagement.