Guest Services Host – Fun, Fast-Paced Centre

Tenpin; Warrington; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Retailer discounts

Free bowling for family and friends

Free food

Enhanced parental leave

Health care cash back scheme

Employee assistance programme

Free counselling

Life assurance – 2 x annual salary

Long service awards

Refer a friend scheme

On the spot rewards

Job summary

Tenpin is looking for a Customer Service Assistant to help entertain families and create memorable experiences. You will welcome guests at reception, answer questions, and spot sales opportunities while supporting various activities from parties to arcade games.

You’ll also be delivering food to lanes and ensuring the venue remains clean and inviting. This role requires energy, confidence, and a friendly attitude; training will cover all procedures.

Qualifications

• Confident, energetic, and positive attitude; willingness to learn on the job.
• Ability to deliver high levels of customer service and communicate effectively.
• Fully flexible around working pattern (evening and weekends).

Responsibilities

• Book customers in at reception and be the first point of contact for questions.
• Identify sales opportunities and upsell where appropriate.
• Host children's parties and manage events like Laser Arena, Escape Room, and karaoke sessions.
• Deliver food to lanes and keep the centre clean and tidy.

Skills

Determination

Enthusiasm

Communication

Flexible

Team player

Multi-tasking

Customer service

Job description

Tenpin is looking for a Customer Service Assistant to help entertain families and create memorable experiences. You will welcome guests at reception, answer questions, and spot sales opportunities while supporting various activities from parties to arcade games.

You’ll also be delivering food to lanes and ensuring the venue remains clean and inviting. This role requires energy, confidence, and a friendly attitude; training will cover all procedures.