Guest Experience Specialist - Fun Entertainment Centre

South East; Harlow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adop.

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin in the United Kingdom is seeking a Customer Service Assistant to deliver outstanding guest experiences at our bowling centre. You will manage reception bookings, handle enquiries, spot sales opportunities, and help host events.

The role requires efficiency, proactivity, and a friendly, confident approach to customer interactions, with a focus on service excellence at all times.

Qualifications

• Excellent customer service and communication skills.
• Able to work in a fast-paced enviroment.
• Flexible including evenings and weekends.

Responsibilities

• Manage reception bookings and enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and assist with food and drinks.

Skills

Enthusiastic

Customer service

Strong communication

Flexible hours

Team player

Education

High school diploma or equivalent

Tools

POS or booking systems

Job description

Tenpin in the United Kingdom is seeking a Customer Service Assistant to deliver outstanding guest experiences at our bowling centre. You will manage reception bookings, handle enquiries, spot sales opportunities, and help host events.

The role requires efficiency, proactivity, and a friendly, confident approach to customer interactions, with a focus on service excellence at all times.