Guest Services Front Desk Lead - Visitor Experience

Mitie Group; Greater London; On-site; GBP 17,000 - 24,000; Full time

Job summary

Mitie Group, working with Network Rail, seeks a friendly Guest Services Receptionist to create exceptional experiences for visitors and staff at 1 Puddle Dock, London. You will maintain a welcoming, safe environment and handle front-desk duties with poise and attention to detail.

The role requires hospitality or reception experience, strong communication, and a proactive, customer-focused mindset. Proficiency in Microsoft Office and office systems will support daily operations and room bookings.

Qualifications

• Experience in hospitality, front of house or reception environments.
• Excellent communication and relationship-building skills.
• Confident, warm and professional presence required.

Responsibilities

• Sign in visitors and issue health and safety briefings.
• Manage administrative tasks: visitor figures, reports, room bookings, and stock checks.
• Respond to the Reception Inbox and ensure timely email replies.

Skills

Hospitality experience

Front of house

Customer service

Communication skills

Professional demeanor

Tools

Microsoft Office

Job description

Mitie Group, working with Network Rail, seeks a friendly Guest Services Receptionist to create exceptional experiences for visitors and staff at 1 Puddle Dock, London. You will maintain a welcoming, safe environment and handle front-desk duties with poise and attention to detail.

The role requires hospitality or reception experience, strong communication, and a proactive, customer-focused mindset. Proficiency in Microsoft Office and office systems will support daily operations and room bookings.