Guest Experience & Front Desk Associate

Mitie; City Of London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mitie is seeking a friendly Guest Services Receptionist to join our team in partnership with Network Rail at a City of London location. You will welcome visitors, manage queries, and support meeting room bookings while maintaining a safe, professional environment.

The role emphasizes excellent customer service, clear communication, and a proactive approach to solving problems. A positive, well-presented demeanor is essential for front-of-house duties.

Qualifications

• Experience in hospitality, front of house, customer service or reception environments.
• Excellent communication and relationship-building skills.
• Proactive, warm and professional demeanor with problem-solving mindset.

Responsibilities

• Sign in visitors, issue health and safety brief, answer and solve telephone queries, and book meeting rooms as required.
• Manage admin tasks such as monthly visitor figures, no-show report, meeting room data, Condeco bookings, stock checks of AV equipment, and staff passes reports.
• Respond to the Reception Inbox and ensure timely replies to emails.
• Maintain up-to-date health and safety folders under direction of the regional Guest Services Manager.
• Co-ordinate and support general running of the building and assist other service lines on site.
• Promote a culture of safety, security and wellbeing while delivering outstanding customer service.

Skills

Hospitality experience

Customer service

Front of house

Communication

Tools

Microsoft Office

Job description

Mitie is seeking a friendly Guest Services Receptionist to join our team in partnership with Network Rail at a City of London location. You will welcome visitors, manage queries, and support meeting room bookings while maintaining a safe, professional environment.

The role emphasizes excellent customer service, clear communication, and a proactive approach to solving problems. A positive, well-presented demeanor is essential for front-of-house duties.