Guest Services Receptionist

Mitie Group; Greater London; On-site; GBP 17,000 - 24,000; Full time

Job summary

Mitie Group, working with Network Rail, seeks a friendly Guest Services Receptionist to create exceptional experiences for visitors and staff at 1 Puddle Dock, London. You will maintain a welcoming, safe environment and handle front-desk duties with poise and attention to detail.

The role requires hospitality or reception experience, strong communication, and a proactive, customer-focused mindset. Proficiency in Microsoft Office and office systems will support daily operations and room bookings.

Qualifications

• Experience in hospitality, front of house or reception environments.
• Excellent communication and relationship-building skills.
• Confident, warm and professional presence required.

Responsibilities

• Sign in visitors and issue health and safety briefings.
• Manage administrative tasks: visitor figures, reports, room bookings, and stock checks.
• Respond to the Reception Inbox and ensure timely email replies.

Skills

Hospitality experience

Front of house

Customer service

Communication skills

Professional demeanor

Tools

Microsoft Office

Job description

Be part of the Guest Services Team in Puddle dock!

We are seeking a friendly, professional, and well-presented Guest Services Receptionist to join our Mitie team in partnership with Network Rail. In this role, you will play a key part in creating outstanding experiences for visitors, colleagues, and customers while maintaining a welcoming, safe, and professional environment.

Do you love providing excellent customer service and putting customer and clients at the front of all you do?

Network Rail, 1 Puddle dock, London, EC4V 3DSMonday - Friday 0800 - 1700£14.80 an hour

Day to day duties will include:

• To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.
• Effective management of administrative and data driven tasks such as but not restricted to; monthly visitor figures, no show report, meeting room data, using onsite Condeco booking system, stock take of audio-visual equipment, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Maintain up to date health and safety folders, with direction from the regional Guest Services Manager.
• Co-ordinate and support with the general running's of the building and support adhoc tasks with other service lines on site.
• Promote a culture of safety, security and wellbeing while delivering outstanding customer service.
• Identify opportunities to continually enhance the guest and employee experience.

We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional service.

You'll have:

• Experience in hospitality, front of house, customer service or reception environments.
• A passion for creating positive experiences and memorable moments.
• Excellent communication and relationship-building skills.
• A naturally warm, confident and professional approach.
• Confidence using Microsoft Office and workplace technology.
• A proactive mindset with a willingness to take ownership and solve problems.