Guest Services Receptionist

Mitie; London Borough of Hammersmith and Fulham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Mitie Group is recruiting a Guest Services Receptionist for a Network Rail site in London. The role runs Monday to Friday, 08:00–17:00, and pays £14.80 per hour.

You will sign in visitors, issue safety briefs, manage meetings, and support the building’s daily operations with a customer-focused approach. The ideal candidate will have hospitality or front-of-house experience, strong communication skills, and a proactive, professional demeanor, with familiarity in MS Office and Condeco booking

Qualifications

• Experience in hospitality, front of house, customer service or reception environments.
• A passion for creating positive experiences and memorable moments.
• Excellent communication and relationship-building skills.
• A naturally warm, confident and professional approach.
• Confidence using Microsoft Office and workplace technology.
• A proactive mindset with a willingness to take ownership and solve problems.

Responsibilities

• Sign in visitors, issue health and safety brief, answer queries and book meeting rooms as needed.
• Manage administrative tasks: visitor figures, no-show reports, meeting room data, stock checks of AV equipment, staff passes reports.
• Respond to the Reception Inbox and reply to emails promptly.
• Maintain up-to-date health and safety folders with guidance from the Guest Services Manager.
• Support the smooth running of the building and assist other on-site service lines.
• Promote safety, security and wellbeing while delivering outstanding customer service.

Skills

Hospitality/reception experience

Communication skills

Warm professional demeanor

Microsoft Office

Proactive problem solving

Tools

Condeco booking system

Job description

Be part of the Guest Services Team in Puddle dock!

We are seeking a friendly, professional, and well-presented Guest Services Receptionist to join our Mitie team in partnership with Network Rail. In this role, you will play a key part in creating outstanding experiences for visitors, colleagues, and customers while maintaining a welcoming, safe, and professional environment.

Do you love providing excellent customer service and putting customer and clients at the front of all you do?

Network Rail, 1 Puddle dock, London, EC4V 3DS

Monday - Friday 0800 - 1700

£14.80 an hour

Day to day duties will include:

• To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.
• Effective management of administrative and data driven tasks such as but not restricted to; monthly visitor figures, no show report, meeting room data, using onsite Condeco booking system, stock take of audio-visual equipment, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Maintain up to date health and safety folders, with direction from the regional Guest Services Manager.
• Co – ordinate and support with the general running's of the building and support adhoc tasks with other service lines on site.
• Promote a culture of safety, security and wellbeing while delivering outstanding customer service.
• Identify opportunities to continually enhance the guest and employee experience.

What We're Looking For:

We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional service.

You’ll have:

• Experience in hospitality, front of house, customer service or reception environments.
• A passion for creating positive experiences and memorable moments.
• Excellent communication and relationship-building skills.
• A naturally warm, confident and professional approach.
• Confidence using Microsoft Office and workplace technology.
• A proactive mindset with a willingness to take ownership and solve problems.