Guest Services Lead - Front Desk & Workplace Experience

Mitie; East Midlands; Presencial; GBP 23.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Life cover

Salary Finance support

Descripción de la vacante

Mitie, in partnership with Network Rail, invites applications for a Derby-based Guest Services Coordinator. You will be the first point of contact, delivering a welcoming reception and handling visitor verification, safety inductions, and access control for a prestigious workplace.

This security-led role blends customer service with compliance, incident response, and engagement activities to foster an inclusive, vibrant environment. You will support meetings, mail, and social value initiatives.

Formación

• Experience in customer-facing reception roles.
• Ability to manage visitors and contractors with professionalism.

Responsabilidades

• Deliver a professional, welcoming front-of-house experience.
• Meet and greet visitors and manage access control procedures.
• Handle visitor verification, passes, and inductions.
• Answer calls and respond to emails promptly and professionally.
• Coordinate meeting room bookings and mail distribution.
• Support security, compliance and social value initiatives.

Conocimientos

Customer service

Front-of-house

Communication

Reception

Descripción del empleo

Mitie, in partnership with Network Rail, invites applications for a Derby-based Guest Services Coordinator. You will be the first point of contact, delivering a welcoming reception and handling visitor verification, safety inductions, and access control for a prestigious workplace.

This security-led role blends customer service with compliance, incident response, and engagement activities to foster an inclusive, vibrant environment. You will support meetings, mail, and social value initiatives.