Guest Services Receptionist

Mitie; City Of London; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

Mitie is seeking a friendly Guest Services Receptionist to join our team in partnership with Network Rail at a City of London location. You will welcome visitors, manage queries, and support meeting room bookings while maintaining a safe, professional environment.

The role emphasizes excellent customer service, clear communication, and a proactive approach to solving problems. A positive, well-presented demeanor is essential for front-of-house duties.

Formación

• Experience in hospitality, front of house, customer service or reception environments.
• Excellent communication and relationship-building skills.
• Proactive, warm and professional demeanor with problem-solving mindset.

Responsabilidades

• Sign in visitors, issue health and safety brief, answer and solve telephone queries, and book meeting rooms as required.
• Manage admin tasks such as monthly visitor figures, no-show report, meeting room data, Condeco bookings, stock checks of AV equipment, and staff passes reports.
• Respond to the Reception Inbox and ensure timely replies to emails.
• Maintain up-to-date health and safety folders under direction of the regional Guest Services Manager.
• Co-ordinate and support general running of the building and assist other service lines on site.
• Promote a culture of safety, security and wellbeing while delivering outstanding customer service.

Conocimientos

Hospitality experience

Customer service

Front of house

Communication

Herramientas

Microsoft Office

Descripción del empleo

Be part of the Guest Services Team in Puddle dock!

We are seeking a friendly, professional, and well-presented Guest Services Receptionist to join our Mitie team in partnership with Network Rail. In this role, you will play a key part in creating outstanding experiences for visitors, colleagues, and customers while maintaining a welcoming, safe, and professional environment.

Do you love providing excellent customer service and putting customer and clients at the front of all you do?

Day to day duties will include:

• To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.
• Effective management of administrative and data driven tasks such as but not restricted to; monthly visitor figures, no show report, meeting room data, using onsite Condeco booking system, stock take of audio-visual equipment, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Maintain up to date health and safety folders, with direction from the regional Guest Services Manager.
• Co - ordinate and support with the general running's of the building and support adhoc tasks with other service lines on site.
• Promote a culture of safety, security and wellbeing while delivering outstanding customer service.
• Identify opportunities to continually enhance the guest and employee experience.

What We're Looking For:

We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional service.

You'll have:

• Experience in hospitality, front of house, customer service or reception environments.
• A passion for creating positive experiences and memorable moments.
• Excellent communication and relationship-building skills.
• A naturally warm, confident and professional approach.
• Confidence using Microsoft Office and workplace technology.
• A proactive mindset with a willingness to take ownership and solve problems.

If this sounds like you, then we want to hear from you!